Job Description

For over 75 years, Ashley Furniture has been the largest home furnishings manufacturer, transforming homes worldwide. With our customer base continuously growing, we are expanding our reach by opening more stores to meet the increasing demand. Our dedication to quality, style, and affordability has solidified our reputation as a trusted and recognized brand worldwide.

Come join the Ashley Family! With our customer base continuously growing, we are expanding our reach by opening more stores to meet the increasing demand. Our dedication to quality, style, and affordability has solidified our reputation as a trusted and recognized brand worldwide. Our sustained national expansion creates unlimited potential for career advancement. Ashley's commitment to internal promotion and professional development provides team members with extensive opportunities to grow and advance throughout our expanding United States. 

The Retail Office Supervisor is responsible for building and maintaining the customer relationships that are the foundation of the company’s retail success. This position develops and leads customer service representatives in front office and administrative support, performs store operations functions such as opening and closing the store, and maintains compliance with Company policies and operating procedures. 

Primary Job Functions  

• Ensure guests are always treated in a cordial, respectful manner, representing the Company’s brand image. Resolve escalated customer issues in a professional, helpful manner that strikes the proper balance between customer satisfaction and financial responsibility. 
• Ensure sales orders are processed accurately and efficiently. Follow and enforce cash handling procedures. Oversee the processing of customer credit applications and financing arrangements. 
• Maintain office operations according to Company requirements. Perform store accounting functions and verify the accuracy of sales and office paperwork, ensuring all documents are accounted for and contain store management approvals when needed. 
• Manage the inventory and loss prevention processes and controls, including merchandise receipt, Merchandise Transfer Orders, price tagging and monthly junk merchandise removal. Manage and participate in the bi-annual inventory process. 
• Create, analyze, and distribute daily financial, management and other reports as required. 
• Open and close the store in rotation with other management, including the supervision of the entire store associate team when the store manager or sales manager is not on duty. 
• Make employment decisions and/or recommendations on hiring, improvement plans, transfers, promotions, corrective actions, terminations, pay adjustments, etc. 
• Coordinate and manage the work of employees by directing members of the team to meet the area’s goals. Audit regularly to ensure standard operating procedures are being adhered to. 
• Manage employee performance and assist employees in making improvements to their performance through coaching, mentoring, and administering performance reviews. Recommend, plan and/or implement employee training and skill development activities. 
• Audit, maintain and ensure employee time-keeping and absentee records are accurate. 
• Communicate company and departmental issues and goals and facilitate employee growth and development through weekly team meetings, regular individual employee meetings, coaching, training, and company-offered learning opportunities. 
• Manage resources to optimize equipment, facilities, employees, methods, and materials. 

Requirements & Qualifications:

• Legally authorized to work in the US.
• At least 18 years old
• High School Diploma or equivalent
• 2 years of office/admin/supervisory experience
• Ability to work flexible hours, including weekends and Holidays. 
• Demonstrate Ashley’s Core and Growth Values in the performance of all job functions. 
• Maintain reliable attendance. 
• Thrive in a team environment. 

What’s In It for You:   

When you join us, you are eligible to participate in our comprehensive benefits programs, which include:  

• Extended health, dental benefits, and vision insurance  
• Employee Discount from 10% - 30%  
• Life/Disability Insurance   
• Flex Spending Account  
• 401K  
• Paid Time off 

Compensation This position pays an hourly rate of $22.00 - $27.00.  

Benefits: When you join our family, you are eligible to participate in our comprehensive benefits programs which include Health, Dental, Vision, Life/Disability, Flexible Spending Accounts, 401(k), 80 hours paid vacation and 40 hours of California Paid Sick Leave. 

Ashley values its diversity and is proud to be an equal opportunity employer. All employment decisions are made on the basis of an individual’s skills, qualifications, merit, and business need.