Job Description

Pain Clinics of Central California is dedicated to improving the quality of life for patients suffering from acute and chronic pain conditions. Our team of experienced providers offers compassionate, evidence-based care in a supportive and professional environment. We are currently seeking a highly organized and motivated Office Supervisor to lead the administrative operations of our growing practice.

The Office Supervisor plays a critical role in ensuring the smooth day-to-day operations of the clinic. This individual will oversee front office staff, manage patient flow, coordinate scheduling and billing processes, and serve as a key liaison between clinical and administrative teams.

Key Responsibilities:

• Supervise office staff including receptionist, schedulers, and Medical Assistants
• Ensure efficient scheduling of patient appointments and provider calendars
• Manage patient intake, insurance verification, and prior authorization processes
• Maintain accurate patient records and manage EMR (Electronic Medical Records) system usage
• Collaborate with clinical staff to support patient care and workflow
• Maintain compliance with HIPAA and other regulatory requirements
• Monitor office inventory and manage supply orders
• Resolve patient inquiries and concerns promptly and professionally
• Handle staff inquiries and resolve administrative concerns professionally
• Assist with onboarding and training new staff
• Support practice growth initiatives and ensure a high standard of patient service
• Generate and review reports on productivity

Benefits:

• Competitive salary (commensurate with experience)
• Health, dental, and vision insurance
• Paid time off and holidays
• 401(k) plan
• Opportunities for professional development

Requirements

• Minimum 2 years of medical office management or administrative leadership experience
• Strong knowledge of insurance processes, billing, and EMR systems (eClinicalWorks preferred)
• Excellent organizational, communication, and problem-solving skills
• Ability to lead and motivate a team in a fast-paced environment
• High attention to detail and commitment to patient confidentiality