Job Description

Position: Office Lead

Location: Washington, DC

Whizz is transforming urban mobility by providing subscription-based e-bikes for delivery professionals across the United States. As we continue to grow, we are looking for an organized, proactive, and solution-oriented Office Lead to oversee the daily operational execution of our Washington, DC location.

This position serves as the operational point of contact between the local office and Headquarters, ensuring that store operations run efficiently, inventory remains accurate, customer concerns are resolved professionally, and internal processes are consistently followed.

The ideal candidate is a natural leader who enjoys solving problems, keeping operations organized, and supporting both customers and the local team.

Key Responsibilities

Store Operations & Organization

• Maintain a clean, organized, safe, and professional store environment.
• Ensure daily operational procedures are followed consistently.
• Monitor store readiness throughout the day and identify operational improvements.
• Coordinate day-to-day activities between the local team and Headquarters.
• Assist in implementing new operational processes and company initiatives.

Inventory & Asset Management

• Manage inventory intake, transfers, and receiving procedures.
• Verify incoming shipments and maintain accurate inventory records.
• Report inventory discrepancies, damaged products, or shortages promptly.
• Ensure bikes, batteries, accessories, and equipment are properly organized and accounted for.
• Coordinate with Headquarters regarding inventory needs and replenishment.

Customer Support & Escalations

• Handle escalated customer concerns and work toward timely resolutions.
• Support Virtual Customer Service Representatives by preparing bikes, accessories, and customer orders.
• Coordinate with mechanics and Virtual Customer Support to ensure customers receive complete and accurate deliveries.
• Investigate customer-related issues occurring at the local office and provide detailed findings to Headquarters.

Team Coordination & Operational Oversight

• Ensure mechanics and other on-site staff are present, punctual, and actively performing assigned responsibilities.
• Observe daily operations and report attendance, performance, or operational concerns to management.
• Help coordinate workflow between mechanics, Virtual Customer Service Representatives, and Headquarters.
• Escalate operational risks, safety concerns, or process violations promptly.

Communication & Reporting

• Serve as the primary communication link between the Washington, DC office and Headquarters.
• Report operational issues, customer trends, facility concerns, and staffing updates.
• Assist in investigating incidents, operational problems, or process deviations occurring at the location.
• Support Headquarters with implementation of corrective actions and operational improvements.
• Maintain accurate operational documentation and complete required reports.

Requirements

• Minimum of 2 years of experience in operations, retail, logistics, customer service, automotive, fleet management, or a similar fast-paced operational environment.
• Strong organizational skills with exceptional attention to detail.
• Excellent communication and interpersonal skills.
• Proven ability to solve problems independently and make sound operational decisions.
• Ability to multitask, prioritize responsibilities, and work effectively under pressure.
• Comfortable working with inventory management systems, CRM/ERP software, and reporting tools.
• Ability to work collaboratively with remote teams and multiple departments.

Benefits

Salary expectations

• $25/hour
• Monthly KPI bonus after probation period