Job Description

Since 1970, Great Floors has grown into a thriving organization with retail, commercial, and builder showrooms positioned across the Pacific Northwest. Great Floors is a subsidiary of Artisan Design Group. Artisan Design Group (ADG), a Lowe’s company, is a leading national provider of interior finishings solutions for homebuilders and property management clients. ADG delivers end to end design, procurement and installation services for flooring, cabinets, countertops and a growing portfolio of interior products.

Founded in 2016, ADG has grown by uniting respected regional operators across the country. Following its 2025 acquisition by Lowe’s Companies, Inc., the company continues to operate as ADG while benefiting from the scale, resources and brand strength of one of the most trusted names in home improvement. Together, they are expanding their capabilities in a highly fragmented market while remaining committed to craftsmanship, service and local expertise. that make their teams valued partners nationwide.

COMPENSATION RANGE

Pay Range: $22.00 - $24.00 / hour

Hours: Monday – Saturday 9:00 a.m. – 6:00 p.m.

The Office Supervisor role for the Kent, WA location is responsible for performing all office functions associated with a Great Floors store facility. This includes supervision of other office support personnel including, but not limited to, an assistant office staff, builder support person and receptionist. The candidate must have above average computer, telephone and organizational skills.

Requirements

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Oversee all office administration functions for a retail facility, including reception, order confirmation, invoicing, daily deposits, labor billing, and payroll reporting. Provide administrative support to retail, builder, and commercial sales teams.
• Participate in regular department leadership meetings to support operational alignment and performance goals.
• Manage customer relations by ensuring clear communication, high-quality service, and timely resolution of customer needs and concerns; represent the company professionally within the community.
• Attend and contribute to required training sessions, meetings, and company events to support ongoing development and organizational objectives.

EDUCATION, EXPERIENCE & QUALIFICATIONS

Required Qualifications

• At least two years of previous experience in office management.
• Working knowledge of mail processes such as postage machine, FedEx and UPS.
• Proficient in computer systems and industry-specific software, including order processing, report generation, and completion of administrative tasks.
• Comprehensive knowledge of business operations, including product offerings and installation processes.
• Strong administrative skills, including typing, data entry, and operation of standard office equipment.
• Demonstrated ability to interact professionally with customers and staff, ensuring a positive and productive work environment.

CORE COMPETENCIES

• Build and maintain professional working relationships
• Communicate clearly and effectively
• Demonstrate accountability and ownership
• Exercise sound judgment and decision-making
• Identify and resolve operational challenges proactively

PHYSICAL DEMANDS

The physical demands described below are representative of those required to successfully perform the essential functions of this position:

• Stationary Position: Ability to remain in a stationary position (sitting or standing) for up to 90% of the workday.
• Mobility: Frequently required to move throughout the office, warehouse, or job site to access materials, equipment, or files.
• Lifting/Carrying: Frequently lifts and/or moves items weighing up to 20 pounds.
• Manual Dexterity: Frequently operates a computer and other office or production equipment.
• Communication: Ability to effectively communicate and exchange accurate information with customers and team members, including in busy or noisy environments.

WORK ENVIRONMENT

The work environment characteristics described below are representative of those encountered while performing the essential functions of this position.

• Office/Design Center: Professional, climate-controlled office environment with moderate noise levels (e.g., computers, printers, and light foot traffic).
• Travel: No travel required for this role.

OUR BENEFITS

• Health Insurance (Medical, Prescription, Dental, and Vision)
• Life Insurance
• Paid Holidays and Time Off
• 401(k) Plan with company matching

ADG is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

We are committed to helping individuals with disabilities participate in the workforce and ensuring equal opportunity to apply and compete for jobs. If you need any assistance at any point in the application or hiring process due to a disability and you need an accommodation, please email accommodations@adgus.net. Please do not use this email address for any other questions. Only inquiries regarding accommodations will be addressed.