Job Description

DUTIES

• Communicates with all staff regarding patient status in a positive and professional manner.
• Greets patients warmly and assists at the check-in and check-out window.
• Schedules appointments and documents in the EMR system; schedules referrals and obtains authorizations as applicable.
• Verifies insurance eligibility, enters patient demographics, collects co-payments and balances at time of service, and scans or copies patient identification and insurance cards.
• Answers telephone calls promptly and pleasantly within three rings, accurately documents messages, triages calls, and responds to patients, insurance companies, and staff with courtesy and a focus on effective resolution.
• Balances daily cash to encounters, completes deposits in a timely manner, and maintains petty cash.
• Prepares patient charts to ensure all required forms are present; processes record requests and manages filing and scanning in a timely manner.
• Maintains a clean and organized front office workspace and waiting area.
• Picks up and distributes mail and orders office supplies as needed.
• Relays messages and prescriptions to providers as directed.
• Assists with patient satisfaction surveys and completes any required monthly reports on time.
• Maintains general knowledge of insurance coverage including Medicaid, Blue Shield, and commercial insurances.
• Utilizes Meditech, Medisoft, Medisoft Clinical, or other designated EMR systems; proficiency in Microsoft Word required.
• Follows the appropriate chain of command when reporting grievances, patient complaints, or staff concerns.
• Answers the Physician Referral Line promptly, provides accurate information, and maintains the referral line as applicable.
• Stays current on office communications including memos and notices.
• Offers assistance to other staff when able and projects a positive image of the practice at all times.
• Performs other duties as assigned.

MINIMUM QUALIFICATIONS

• High school diploma or equivalent required; additional training in Medical Terminology preferred.
• Strong computer proficiency.
• Ability to prioritize, organize workload, and problem-solve effectively.
• Above-average verbal and written communication skills, with the ability to communicate professionally by phone and in person.
• Ability to remain calm and professional when working with anxious or upset patients.
• Ability to communicate respectfully and tactfully with administrative staff, managers, physicians, and all hospital personnel.