Job Description

Working at the RFU means being part of the ‘bigger picture’ at England Rugby: to be rooted in our purpose, which is to enrich lives, introduce more people to rugby union and develop the sport for future generations. If our purpose resonates with you, and you recognise the value that sport can bring to people’s lives, we’d love to work with you. An opportunity has arisen for a Office Services Assistant to join our Venue Operations (Office Services) team.

Job Title : Office Services Assistant

Department : Venue Operations (Office Services)

Reports to : Office Services Supervisor

Salary Banding : c. £30,000

Job Level : Core

Location : This role is contractually based at Allianz Stadium

Employment Type : Permanent

Working Hours : Full Time role, covering 40 hrs per week

Application Information:

• Please submit an anonymised CV (i.e. please exclude personal details). You do not need to submit a cover letter.
• The closing date for applications 12th November 2026 at 12:00PM
• Successful candidates will need to be available on W/C 30th November for a first round interview
• Please note that we reserve the right to close this vacancy early if we receive a high volume of applications. We encourage interested candidates to apply as soon as possible.

The Role:

A hands-on role providing a customer focused, professional front office, concierge, reception, enquiry and back-office support function to the RFU headquarters. This is a busy full time (40hpw) position, working to cover the flexible operational hours of the headquarters venue, including a variety of shift patterns and up to approximately 20 additional event days per annum, working in the Event control room or other operational spaces.

The Team:

The Office Services team are a small but important integral element of the Venue Operations team, providing a wide range of services to the business. Often the first interaction with the business, the Office Services team set the tone for all visitors, guests and those requesting assistance or information.

Responsibilities:

We are looking for an Office Services Assistant to join our Venue Operations team in a customer facing role, providing a wide range of services, where day-to-day responsibilities will include:

• Provide a welcoming, informative and efficient concierge, reception, enquiry and telephone service.
• Provide an efficient administrative support service to the business, including but not limited to, courier services, dry cleaning, taxi services, postal, reprographic, mail and print services.
• Support the provision of office related equipment, including but not limited to, stationery, kitchenette supplies and equipment consumables.
• Provide an ad hoc office support service to the venue director and their heads of department.
• Identify, scope, agree and implement changes to processes to increase efficiency.
• Operate venue wide technology systems in relation to the provision of Office Services, such as but not limited to, switch board, Microsoft Teams, Sky Visitor management system and Aware Manager incident system.
• Provide a venue information service to all venue users.
• Operate as an integral part of the fire warden and safety team for the venue offices.
• Operate an efficient meeting room and desk (when in operation) booking system.
• Provide maintenance of supplier information in relations to the Office Service function.
• Operate the venue lost property system.
• Provide support to the stadium team where possible and time allows.
• Actively collaborate with colleagues to contribute to the development and delivery of the current strategic, business and operational plans.
• Act as an ambassador for, and promote the best interests of the RFU, including the promotion of our culture and core values – This Rose Means Everyone: Put the Team First, Shape the Future, Respect Each Other.
• Undertake other duties as may be required from time to time as are consistent with the responsibilities of the post and the needs of the organisation.
• Actively collaborate with colleagues to contribute to the development and delivery of the current strategic, business and operational plans.
• Act as an ambassador for, and promote the best interests of the RFU, including the promotion of our culture and core values – This Rose Means Everyone: Put the Team First, Shape the Future, Respect Each Other.
• Undertake other duties as may be required from time to time as are consistent with the responsibilities of the post and the needs of the organisation.

Qualifications, Skills & Experience:

The skills and attributes outlined in this description are not exhaustive and we welcome candidates who can bring different relevant experiences to the role.

Essential:

• Experience of working in a customer focused team and demonstrate excellent customer service knowledge and skills.
• Experience in the use of the Microsoft office systems and office 365.
• The ability to communicate in a pleasant, knowledgeable and restrained manner.
• An ability to effectively manage their own time management.
• Good attention to detail.
• Committed to embodying the ethos our culture by using our three core values – Put the Team First, Shape the Future, Respect Each Other – to guide your day-to-day decisions, actions and interactions.
• Committed to actively contributing and building an inclusive culture in your role and day to day behaviours.
• Consistently present a professional image in all situations.
• A team player with the ability to assist others in proactively seeking workable solutions to problems and queries.

Desirable:

• Business administration related qualifications or equivalent experience.
• An understanding of budgeting and management accounts.
• The ability to analyse, process and act efficiently on information from multiple sources.
• Experience of analysing and processing of purchase orders and invoices.

Additional Information:

• All role holders must maintain an appropriate standard of confidentiality. Any disclosures of confidential information (including personal information kept on computer or other media) made unlawfully outside the proper course of duty will be treated as a serious disciplinary offence.
• We want you to have every opportunity to demonstrate your skills, ability and potential. If there is anything we could do to support you through your application or to provide the best environment for your interviews, including assistance or adjustment, please reach out to recruitment@rfu.com.
• During your application, we will ask questions about your identity. This information is considered highly confidential and will not be seen by hiring managers. You can find out more about why we ask these questions here.

About England Rugby

England Rugby or Rugby Football Union (RFU) is the national governing body for rugby in England. We deliver three core activities, and our purpose is to enrich lives, introduce more people to rugby union and develop the sport for future generations.

Our core activities are:

• Rugby – supporting rugby from grassroots to performance level
• Commercial – building partnerships and hosting matches and events
• Running the business - ensuring our organization and people can thrive

Our Culture

At England Rugby, one of our core objectives is to drive rugby union to better reflect the diversity of society. We are aware that rugby, and sports in general, has not always been as welcoming an environment for everyone as we would like, and we are working hard to make rugby a more inclusive space for all identities.

We believe hiring people from underrepresented groups into positions at all levels is vital to creating spaces and initiatives that better support those identities. We would love to see applications from disabled people, LGBTQIA+ people, people from ethnically diverse communities, people of faith, people from lower socio-economic backgrounds, and women and non-binary people.

We know that representation is more than just getting people through the door, it’s about keeping people by responding to structural barriers relating to identities and valuing the insights that different lived experiences bring. We have network groups that provide peer-to-peer support and drive forward change internally. We support colleagues to develop, and each colleague has access to a personal coaching platform that can provide same-day one-to-one coaching. We are pushing ourselves to create a more inclusive culture every day through role modelling our culture and core values; This Rose Means Everyone: Put The Team First, Shape The Future, Respect Each Other.

We know that flexible working is important to our colleagues, so our guiding principles are designed to support everyone to work in the way that suits them, their teams, and the organisation in the best way.

We want you to have every opportunity to demonstrate your skills, ability and potential. If there is anything we could do to support you through your application or to provide the best environment for your interviews, including assistance or adjustment, please reach out to recruitment@rfu.com.

What we can offer you

We are proud of the range of benefits we can provide:

• A variety of corporate discounts
• Priority access to purchase match tickets
• 25% discount in Rugby Store and EnglandRugby.com
• 25 days of annual leave
• Your birthday day off
• Free access to the stadium gym
• Life assurance of 4x your basic salary, income protection scheme and Employee Assistance Programme that offers anonymous and confidential, emotional and practical support 24/7
• Pension Scheme; the RFU will double match your individual contribution up to 10% of salary

Ride-to-work scheme, eyecare vouchers, season ticket loans and so much more. If you would like to find out more about our diversity and inclusion work or the culture at England Rugby, please visit our website here: https://www.englandrugby.com/about-rfu/rfu-policies/diversity-and-inclusion/our-approach