Job Description

4 days per week in office - Toronto

The Manager of Office Services & Facilities provides operational leadership for the Toronto office, ensuring a professional, high‑performing, and client‑focused workplace environment. The role oversees all on‑site services that shape the employee, client, and visitor experience, including facilities management, on‑site conference services, and Business Centre operations, and is accountable for the day‑to‑day operation of the office and consistent delivery of the Toronto Office workplace experience. Acting as a trusted advisor to Toronto office leadership, the Manager leads the local Office Services team, and drives service excellence, financial discipline, risk awareness, and continuous improvement in alignment with firm standards and expectations.

Responsibilities:

Office Operations

·Direct day‑to‑day operations of the Toronto office, ensuring reliable, professional delivery of all on‑site services, including facilities, conference services, and the Business Centre

·Oversee integrated service delivery across office amenities, meeting and conference support, and Business Centre operations

·Manage vendor and service partner relationships across workplace services, including facilities, janitorial, mail and print, food and hospitality, and other amenities

·Ensure compliance with firm security, risk management, and business continuity policies

·Support emergency preparedness and response, physical security protocols, data privacy, and records and data destruction requirements

Service Excellence & Stakeholder Partnership

·Partner with Toronto office leadership and cross‑functional teams to deliver consistent, client‑focused workplace experience services aligned with firm standards

·Serve as the primary point of contact for Office Services team the Toronto office, including facilities, conference services, and Business Centre operations

·Ensure a high‑quality, client‑ready workplace environment that supports employee productivity, collaboration, and a strong client and visitor experience

People, Financials & Continuous Improvement

·Lead, coach, and develop the Toronto Office Services team, fostering a collaborative and service‑oriented culture

·Conduct performance evaluations and support recruitment, onboarding, training, and performance management in partnership with Human Capital & Talent

·Support development and management of the Office Services & Facilities operating budget, including staffing and vendor costs

·Monitor expenditures, track variances, and support strong fiscal discipline and cost control

·Drive continuous improvement and change initiatives related to workplace services, technology, and service delivery models

·Collaborate with internal stakeholders on space utilization and workplace optimization strategies, including meeting and conference space usage

Qualifications:

• University degree in business administration, operations, or related field.
• Excellent written and verbal communicator and strong project management skills
• Minimum six (6) years of progressively responsible operations and/or operations management experience
• Supervisory experience in a law firm or complex corporate environment preferred
• Strong leadership and people management capabilities, including planning, problem-solving, and decision-making
• Understanding of budgeting, financial management, and cost controls
• Ability to build and motivate teams in a service-oriented environment
• Ability to work effectively in a decentralized, matrixed organization
• Excellent interpersonal, written, and verbal communication skills
• Strong planning, project management, and change management skills
• Comfortable working both strategically and hands-on
• Strong attention to detail and ability to work with minimal supervision
• Proficiency in MS Office and standard workplace technologies
• Ability to handle confidential and sensitive information with discretion and sound judgment

Why join our team:

• Hybrid work environment
• Retirement savings plan with employer contribution
• Benefit premiums paid by the firm
• Telemedicine services
• Wellness matters: Flexible health and wellness allowance that covers much more than gym memberships!
• Training and development programs based on your interests and needs
  

The salary bands provided reflect the typical range for this role in the region indicated. We recognize that each candidate brings a unique set of experiences and skills, and final compensation will be thoughtfully determined based on individual qualifications and current market factors. Please note that salary will be discussed and negotiated during interview.

Toronto: $111,600 - $137,800

Ready to join a proactive and modern firm that provides an exceptional career experience in an inclusive and collaborative environment? Come join us!

As part of a global legal practice, Norton Rose Fulbright Canada embrace a culture of excellence and client service, but always with a focus on flexibility, respect, diversity and openness. We strive to create an equitable, inclusive environment where everyone can bring their whole self to work and realize their career potential.

To find out more about how we integrate diversity, equity and inclusion in everything we do please click Diversity, equity and inclusion | Canada | Global law firm | Norton Rose Fulbright

If you require any reasonable adjustments during the recruiting process, please inform us in the recruitment application. We will contact you to further discuss your need.

Please note that applicants who receive an employment offer may be required during their employment with Norton Rose Fulbright to provide proof of vaccinations recommended from time to time by government or public health authorities. Norton Rose Fulbright has a duty to accommodate those who are unable to get vaccinated due to protected grounds. For applicants who require an accommodation, please contact us to discuss further.

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Please note that this job posting is being advertised to fill an existing vacancy.