Job Description

Field Representative II, MS Onsite Technical Support

$18.21 - $24.38 per hour

POSITION PROFILE

May perform one or more of the following functions for high-end equipment (Segment 5+): press operation, copier operation, bindery, fulfillment, quality control, final check, pickup/delivery, facility maintenance, and mailroom duties.

This is an allocated position that exists only when business needs warrant and must be approved by the Regional Director. This position reports directly to Managed Services Site Leadership, depending on site personnel configuration.

Job Duties and Responsibilities

• Follows Ricoh Service Excellence performance requirements.
• Responsible for any or all of the following functions, including copy and mail center services, conference room and AV management, convenience copier fleet management, and various support services.
• Achieves customer satisfaction by consistently preparing, inspecting, compiling, and assembling projects accurately and in a timely manner.
• Meets deadlines by working at a quick and steady pace while maintaining quality and error-free work.
• Achieves Time Productive statistics by meeting standards established by the facility.
• Maintains all required reporting tools.
• Demonstrates the ability to calibrate equipment by producing color and quality that matches originals.
• Demonstrates the ability to transfer files electronically by sending files from the network to color equipment.
• Produces error-free work by demonstrating operational knowledge of the duplication equipment used at the location.
• Maximizes print performance as workflow permits by simultaneously performing a minimum of two functions on print equipment.
• Troubleshoots all hardware and software issues with equipment.
• Maintains optimal machine performance by correcting simple machine issues (clearing jams, refilling toner, replacing machine oil, etc.) and understanding machine codes to report equipment failures.
• Presents a professional appearance to clients by adhering to company dress standards.
• Maintains a clean and organized work area.
• Maintains and orders inventory of equipment parts in accordance with company guidelines and processes.
• Meets company attendance standards by reporting to work punctually and working all scheduled hours, including required overtime.
• Organizes jobs by validating job names and numbers, reviewing Job Request Forms, and organizing necessary supplies.
• Performs a full range of servicing and repair procedures, including diagnostics, installation, removal, and retrofits on a core set of highly complex office products.
• Demonstrates required digital competencies associated with assigned products and job levels.
• Performs troubleshooting, repairs, and component replacements as necessary.
• Completes technical training on new equipment as assigned.
• Performs other duties as assigned.

Qualifications (Education, Experience and Certifications) Typically Required:

• High school diploma or equivalent.
• Minimum of 3 years of related experience required; 5 years preferred.

Knowledge, Skills and Abilities

• Excellent customer service skills.
• Strong organizational skills and ability to prioritize.
• Ability to use, calibrate, and troubleshoot office and other complex technical equipment.

Working Conditions, Mental and Physical Demands

• Typically works in an office environment with adequate lighting, ventilation, and normal ranges of temperature and noise.
• Work assignments are diversified and require the ability to interpret, comprehend, and apply complex materials, data, and instructions, as well as prepare, provide, and communicate diversified information.
• Some physical effort is required. Work is primarily sedentary but includes walking, standing, bending, reaching, and lifting or carrying objects weighing up to 50 lbs. (e.g., paper, books, files, and small parts).
• Moderate dexterity required, including regular use of basic skills and tools such as calculators, keyboards, hand tools, and eye-hand coordination.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in Yourself:

At Ricoh, you can:

• Choose from a broad selection of medical, dental, life, and disability insurance options.
• Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
• Augment your education with team member tuition assistance programs.
• Enjoy paid vacation time and paid holidays annually
• Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.