Job Description

Office Services & Managed Services Specialist (RIM & Check Processing) Location: Hybrid (onsite presence required based on business needs)
Employment Type: Full-time

About the Role
We are seeking an Office Services & Managed Services Specialist to support daily operations across Records & Information Management (RIM), mailroom services, check processing, and reception coverage. This role plays a key part in ensuring operational accuracy, strong internal controls, excellent customer service, and continuity of onsite services within a hybrid work environment.
What You’ll Do

• Manage the full lifecycle of records (intake, storage, retrieval, and disposition) in compliance with retention and regulatory policies
• Print, verify, and distribute checks; perform quality controls, identify discrepancies, and support month‑end reconciliation and reporting activities
• Coordinate inbound and outbound mail, shipping, and courier services
• Provide backup reception and front‑of‑the‑house coverage, including visitor management and hospitality support
• Maintain tracking systems and prepare accurate data to support reporting, audits, and internal controls
• Collaborate with internal teams to resolve issues and meet service expectations
• 
  Participate in cross-training and continuous process improvement initiatives
• 
  Adhoc responsibilities as required

What We’re Looking For

• Experience in office services, mailroom operations, records management (RIM), financial processing, or reception support preferred
• Experience supporting reception, front‑desk, or front‑of‑the‑house environments
• Strong analytical skills with demonstrated ability to support month‑end reporting, reconciliation, and audit readiness
• High attention to detail with ability to identify variances and data inconsistencies
• Ability to manage multiple priorities in a fast-paced environment
• Proficiency in Microsoft Office, particularly Excel, and related business systems
• Strong communication, customer service, and problem-solving skills

Core Skills & Competencies

• Customer service excellence
• Accuracy and accountability
• Collaboration and adaptability
• Professionalism and discretion

Physical Requirements

• Ability to lift up to 50 lbs unassisted

Work Environment

• 
  Regular onsite presence and flexible coverage based on business needs
• Cross-functional support is required to ensure continuity of operations

Equal Opportunity Employer
We are an equal opportunity employer and are committed to fostering an inclusive and welcoming workplace.

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in Yourself:

At Ricoh, you can:

• Choose from a broad selection of medical, dental, life, and disability insurance options.
• Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
• Augment your education with team member tuition assistance programs.
• Enjoy paid vacation time and paid holidays annually
• Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.