Job Description

Front Office Receptionist
Job Type: Full-Time
Salary: $20
Location: Wildomar, CA
Join Our Team!
We are looking for a friendly, organized, and dependable Front Office Receptionist to join our team. This role is the first point of contact for customers, visitors, and vendors, helping create a professional and welcoming experience.
About the Role
As a Front Office Receptionist , you will support daily office operations by managing front desk responsibilities, assisting customers, coordinating communications, and helping improve appointment follow-up processes.
This position is a great fit for someone who is customer-focused, detail-oriented, and comfortable handling a variety of responsibilities throughout the day.
Responsibilities

Answer incoming phone calls and assist customers with questions or direct calls to the appropriate team members.
Greet visitors, walk-ins, and customers in a professional and friendly manner.
Answer the front door and assist with incoming deliveries.
Receive, organize, and help direct shipments and packages.
Provide overflow support for scheduling calls and appointment coordination.
Follow up with unconfirmed and cancelled appointments through the company CRM system.
Contact previous leads or customers to help recover missed opportunities and reschedule appointments.
Assist walk-in customers and guide them through the showroom experience.
Maintain a clean, organized, and welcoming front office environment.
Provide administrative support to different departments as needed.
Maintain accurate customer information and notes in company systems.

Qualifications

Strong communication and customer service skills.
Friendly, professional, and positive attitude.
Comfortable answering phones and speaking with customers.
Strong organization and multitasking abilities.
Basic computer skills and ability to learn CRM systems.
Reliable, dependable, and able to work independently.
Previous receptionist, administrative, customer service, or call center experience is a plus.

What We’re Looking For

Someone who enjoys helping people and creating a great customer experience.
A team player who is willing to support different areas of the business.
A detail-oriented person who can stay organized in a busy office environment.

Apply Today!
If you’re looking for an opportunity where you can make an impact, support a growing team, and work in a customer-focused environment, we’d love to hear from you!

About Bath Planet by Bath Concepts

Bath Planet offers customers an affordable, attractive, and custom-designed alternative to costly bathroom remodels. The Libertyville, Illinois based manufacturer operates through a network of over 750 dealers across the US and Canada. Founded in 1999 under the umbrella of BCI Acrylic Inc., Bath Planet manufactured products are backed by the Good Housekeeping seal, which signifies exceptional quality and workmanship.

Bath Planet process

Bath Planet begins each project with one crucial first step – communication, with trained representatives who get to know each and every client in order to truly understand their specific home remodeling goals. After the initial contact, Bath Planet offers a free in-home consultation which consists of a full inspection and careful explanation of all available products and services.

Design

The Bath Planet team works closely with each homeowner to design the bathroom of their dreams. With a full line of bath and shower systems, shower doors and rods, accessibility products, and accessories, the possibilities are limited only by imagination. Customers can custom design their own bath system on Bath Planet’s website using the Design Studio.

Installation

Unlike full tear out remodeling projects, many Bath Planet products fit over existing tubs and showers for a fast and frustration-free experience. On the day of installation, a team of professional technicians reviews each step of the process with the homeowner. Before getting started, the installation specialists complete a series of proprietary measures to ensure the work is done correctly and up to Bath Planet standards. By the end of the day, a beautiful bathroom has emerged.

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Industry

Construction & Skilled Trades

Company Size

51-200 employees

Headquarters

Libertyville, Illinois

Year Founded

1999

Website

bathplanet.com

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