Job Description

The Office Property Assistant provides administrative and operational support to ensure the efficient day-to-day operations of the property management office. This role delivers exceptional customer service while supporting tenants, vendors, and the property management team in alignment with MetroNational's Core Values

CORE VALUES

At MetroNational, Integrity, Trust, Impact, and Legacy are more than Core Values - they guide how we work, lead, and show up every day. These Values shape our decisions, interactions, and expectations across the organization.

• Integrity – We do what’s right, the right way – every time.
• Trust – People can count on us, because we do what we say.
• Impact – We are driven to make everything we touch better.
• Legacy – Rooted in history, we build with the future in mind.

KEY RESPONSIBILITIES

• Answer phones & greet visitors and vendors
• Update daily, accounting & emergency tenant contacts lists on T drive and Everbridge
• Update directories
• Tenant operational memos
• Restroom checks
• Send out Welcome packages to new tenants & track progress to make sure all forms are received
• Order Door Plaques, assign mailbox keys, setup work order access for new tenants
• Handle vendor payables inquiries (payment status questions)
• Order office supplies/coffee supplies
• Daily Security Letter
• Add new vendors to COI tracking system
• Upload invoices to Nexus

Requirements

EXPERIENCE & QUALIFICATIONS

• High school diploma or equivalent required.
• 1-2 years related experience
• Excellent verbal communication skills.
• Excellent interpersonal and customer service skills.
• Basic understanding of administrative and clerical procedures and systems.
• Proficient with Microsoft Office Suite or related software

CORE COMPETENCIES

• Aligns actions and behaviors with MetroNational’s Core Values of Integrity, Trust, Impact and Legacy
• Communicates effectively and builds positive working relationships across teams
• Exercises sound judgment, accountability, and professionalism in decision-making and execution
• Adapts to changing priorities while maintaining a focus on quality results and continuous improvement
• Additional role-specific competencies may be identified based on the requirements of the position

PHYSICAL REQUIREMENTS & WORK ENVIRONMENT

• Requires sufficient personal mobility and physical reflexes, to permit the employee to function in a general office environment and accomplish tasks and duties outlined above.
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet.