Job Description

Responsibilities

Primary Job Functions:

Greets visitors in a professional and welcoming manner.

• Ensures visitors sign in via the paper signature log upon his/her arrival, directs visitors to waiting area and promptly notify appropriate staff of arrival.
• Answers telephones and forwards callers to correct staff/department.

Protects and maintains the confidentiality of all consumer records and information

• Accurately files documents in consumers charts
• Reviews and requests consumer information needed for charts
• Ensures that required consumer documents are updated in a timely manner
• Mails reminders to consumers for completion of annual physicals and other documents needed for charts.
• Ensures that consumer charts and information are stored in a locked and secured manner.

Records daily consumer attendance and participation

• Records attendance on daily attendance record
• Collects and distributes daily participation logs
• Collects and files daily transportation and van mileage logs

Other Responsibilities

• Orders maintenance and office supplies as needed.
• Perform monthly assignments in Eoscene.
• Perform relief for other staff members.
• Makes copies, faxes documents and performs other clerical duties as needed.

Supervision and consultation

• Seeks supervision and consultation as needed
• Accepts and employs suggestions for improvement
• Actively works to enhance skills

Courteous and respectful towards consumers, visitors, and co-workers

• Treats consumers with care, dignity, and compassion
• Respects consumers’ privacy and confidentiality
• Is pleasant and cooperative with others
• Assists consumers and visitors as needed
• Personal values do not inhibit ability to relate and care for others
• Is sensitive to the consumers’ needs, expectations, and individual differences
• Is gentle and calm with consumers, families, and others as appropriate

Administrative and other related duties as assigned

• Actively participates in Performance Improvement activities
• Actively participates in AltaPointe/Accordia committees as requested
• Completes assigned tasks in a timely manner
• Treats consumers with dignity and respect
• Works in a cooperative manner with other AltaPointe/Accordia employees
• Follows AltaPointe/Accordia policies and procedures

Physical Requirements of the Job:

• Continuous sitting (extended sitting) up to 2 hours at a time until break or lunch.
• Reaching forward to place paperwork on a document stand.
• Grasping to turn keys in doors throughout facility, grabbing files/paperwork
• Lifting to ten pounds.
• Carrying up to ten pounds to transport small quantity of charts various distances in facility.
• Fine manipulation/dexterity for data entry, writing and handling paperwork.
• Standing and walking frequently throughout shift and to various locations in the facility to file charts and put up supplies.
• Sitting can be in frequent bursts up to 10 minutes. Extended sitting can be up to but limited to 1 hour.
• Forward reaching, reaching out to front, and overhead reaching with up to five pounds to fifteen is performed when filing records and charts.
• Forward reaching, overhead reaching, and reaching down while filing medical record that can range up to fifteen pounds.
• Lifting various ranges from the floor to overhead throughout the day with up to fifteen pounds (medical records and supplies).
• Carrying up to fifteen pounds various distances.
• Step ladder climbing frequently to access higher shelves for filing and stocking/retrieving supplies.
• Strong grasp/pinch grip needed to use keys in doors and to manage medical records.
• Fine manipulation/dexterity to use computer, write and manage medical records paperwork.
• Must be able to stand for prolonged periods of time, continuously bend, stoop, kneel, crouch, reach and lift at least ten pounds.
• Must have visual acuity in at least one eye and manual dexterity.

Qualifications

High School graduate or the equivalent. Must have the ability to multi-task, possess effective communication skills and work well in a fast-paced office. Knowledge of the following must be demonstrated:

• Fluent in English and Spanish (written and verbal).
• Must successfully pass a linguistics proficiency exam in both languages as part of the hiring process
• Basic clerical skills
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
• Use of standard office equipment including computers, copy and fax machines.
• Previous front desk experience in a health care environment.
• Use of standard office equipment including computers, copy and fax machines.