Job Description

Little is seeking an Office Engagement Coordinator with a positive, collaborative work style in our Charlotte, NC office.

This is a position that is critical to the experience of both employees and visitors to our office and is an ideal role for individuals who thrive on details and take ownership over providing a high level of customer service.

While Little allows for flexibility to work remotely as needed, this role is required to be in the office 100% of the time during our normal business hours of 8:30 am to 5:30 pm.

ESSENTIAL JOB FUNCTIONS

Primary Responsibilities:

• Serve as a concierge to Little’s employees, clients, and guests while providing a remarkable and inviting front desk experience
• Serve as the “face” of the office with a high level of detail and passion for customer service
• Although we receive a relatively low volume of calls, answer and transfer incoming phone calls warmly and efficiently while providing front desk coverage
• Facilitate relationships with vendors related to product learning opportunities in the office
• Assist with coordinating events, including set up and clean up afterwards
• Coordinate meetings for various departments including setting up catered lunches, providing drink carts, and organizing conference rooms
• Learn conference room AV systems and assist with set up as needed
• Provide administrative support to Corporate Services Teams as directed

Shared / Secondary Responsibilities:

• Serve as backup to Central Services, including helping with mail and package delivery, plotting, and printing assistance

• Serve as backup in activating and replacing employee access cards, submitting work orders, interfacing with building management, communicating with the parking deck, etc.

• Procure office supplies as directed
• Assist with the day-to-day operations of the office and troubleshoot issues, including supplies replenishment in copy rooms, breakrooms, and mailroom
• Run and empty the dishwashers, sometimes multiple times per day
• Restock coffee machines and tea supplies daily
• Maintain, organize, and tidy breakrooms, conference rooms, and other shared spaces in the office

QUALIFICATIONS

Skills:

• A passion for Little’s culture and delivering and creating a remarkable experience for employees, clients, and guests
• Strong interpersonal skills and the ability to build relationships with a wide variety of stakeholders
• Impeccable attention to detail

• Excellent verbal, written, and listening skills
• Ability to prioritize and handle multiple tasks simultaneously, and to shift gears quickly when needed
• Ability to solve problems creatively and with a strong sense of urgency, while maintaining a calm and professional demeanor
• Self-motivated, resourceful, and has a high level of personal responsibility and initiative
• Ability to anticipate needs ahead of time and plan several steps ahead

Approach to Work:

• Strong customer service mindset
• Team player – highly reliable, collaborative, strong work-ethic and willingness to respond positively to feedback

• Takes ownership of and has great pride in the “behind the scenes” of the office and ensuring the physical space is organized, clean, and well maintained

• Has a strong spirit of flexibility knowing that each day at the office may look different
• Willingness to ask questions

Demonstrated Experience:

• Associate or bachelor’s degree, or 3 years of administrative experience
• Experience working in the design field or an interest in the work of the firm is a plus, but not required
• Proficiency in MS Office Suite and tech savvy
• Experience with phone systems, video conferencing, mailing and room reservation systems

Why Little:

Little is a place where you’ll surround yourself with colleagues who have different areas of expertise, are from different cultures and generations, and embody different talents, experiences, and passions. In fact, if you ask our employees what keeps them excited about coming to work each day, you’ll hear that it’s the people. It’s also our culture and the chance to be part of creating a better future through our work. We embrace a culture of teaching and learning through cross mentoring that spans generations, disciplines, talents, and interests and we strive to give each person exposure to the widest possible array of experiences. We care intensely about our clients and each other, and we do our best to spark a spirit of creativity and excitement in everyone around us. We are committed to creating a better world through focusing on sustainable, resilient, and regenerative design and we welcome people with similar experience and/or passions.

To be considered for this opportunity, please submit your resume and cover letter for review.

Little is an equal opportunity employer. In accordance with anti-discrimination law, Little prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by lawLittle is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact careers@littleonline.com or a member of our HR Team.