Job Description

What we offer:

• Work-life balance.
• Career advancement opportunities.
• A great manager and/or team.
• A compelling work culture.
• A sense of purpose.

The Office Operations Manager position manages the day-to-day operations of the office, supports, and partners with the local leadership team. Duties and responsibilities include developing systems and processes to manage office and operation needs, leading and supporting people first community engagement events across region, formulating policies and procedures related to location, managing daily operations, and planning the use of materials and resources to achieve customer satisfaction, productivity, and profitability.

Duties and Responsibilities:

• Oversee daily office operations and procedures.
• Partner with Department Managers to manage office budgets and financial records
• Implement and improve office systems and processes.
• Support and partner with leadership in organizing operations and company events
• Support and lead administrative staff.
• Ensure compliance with company policies and regulations.
• Handle correspondence and communication with clients and vendors.
• Monitor and manage office security and safety protocols.
• Prepare and distribute internal communications and reports.
• Organize office layout and coordinate equipment needs with IT
• Maintain building security access in partnership with IT
• Serve as office notary of public, as necessary
• Organize and facilitate people first culture and community events at local office (ie. Birthday celebrations, gatherings, parties, etc.) and across Midwest region
• Provide light administrative support to executive leadership team as necessary (i.e. meeting coordination, expense reports, scheduling, call routing, etc.)
• Manage contract and price negotiations with office vendors, service providers, and office lease (in coordination with Finance)
• Direct and coordinate activities of direct reports concerned with customers and project completion.
• Performs all duties and responsibilities in a timely and effective manner in accordance with established company policies to achieve the overall objectives of this position.
• Maintains a favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working climate which will be conducive to maximum employee morale, productivity, and efficiency/effectiveness
• Keeps immediate supervisor promptly and fully formed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action which may be taken
• Performs all necessary supervisory functions to effectively and efficiently manage the personnel assigned

Requirements:

Bachelor’s Degree or equivalent work experience of 5+ years in an office lead environment required.

• Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, and coordination of people and resources.
• Strong technical know-how and capacity.
• Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Ability to analyze information and evaluate results to make decisions.
• Project management skills, including ability to develop, organize, and accomplish specific goals and plans.
• Ability to proficiently communicate information and ideas so others will understand.
• Teamwork orientation and ability to guide, direct, and motivate subordinates.

This position manages a team of administrative employees and is responsible for leadership, performance management and hiring of the employees within its department.

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, with or without a reasonable accommodation.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms.

This role does require light lifting of materials onto shelves, but not to exceed 10 pounds. Some filing is required. This would require the ability to lift files, open filing cabinets and bending or standing on a stool as necessary.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Employee understands the above job description and agrees to comply with and be subject to its conditions. Employee further agrees this job description does not alter his/her at-will employment status. Employee understands that the Company reserves the right to delegate, remove, expand or change any and all responsibilities. Employee acknowledges that he/she can fulfill the above duties with or without reasonable accommodation.