As a Workplace Support Specialist, you will perform several duties to service clients and maintain the integrity of office environments as a tenant representative. You will act as a client service coordinator assisting in client requests for workplace needs. You will ensure a safe, organized, and functioning office space through regular environmental audits.
About the role
Create an amazing client experience by prioritizing their needs with urgency and clear communication
Ensure the office is clean, comfortable & functional through regular environmental audits
Track tickets assigned to your building and ensure timely resolution
Repair office furniture and equipment around the space using basic technical skills
Stock office & kitchen supplies while maintaining workplace inventory
Assist with furniture and equipment moves for office reorganization and special events
Assist internal communication efforts by posting, delivering and removing signage
Create work orders, track progress and communicate updates to stakeholders
Proactively identify and resolve issues and anticipate client needs
Work with your team, Building Maintenance, and leadership to keep the office welcoming and functional
Process incoming and outgoing mail and providing client support in package tracking
About you
Minimum Qualifications
2+ years of customer service, hospitality or related field experience
Ability to lift and carry 50 pounds or heavier
Valid driver’s license
Ability to push and maneuver heavy carts
Strong work ethic and ability to self-manage your scope of work
Basic comfort with tools and repairs
Preferred Qualifications
Innovative mind and proactive problem-solving approach
Understanding of the challenges associated with physical workspace planning
Experience in delivering written and verbal professional communication
Ability to work a flexible schedule including into the evening or occasional weekends
Comfort with computer systems and ticketing software
Whatyou’llget
Our team members fuel our strategy,innovationand growth, so we ensure the health and well-being of not just you, but your family, too! We goabove and beyondto give you the support you need on an individual level and offer all sorts of ways to help you live your best life. We are proud to offer eligible team members perks and health benefits that will help you have peace of mind. Simply put:We’vegot your back. Check out our full list of Benefits and Perks
Aboutus
Rocketis a Detroit-based company made up of businesses that provide simple, fastand trusted digital solutions for complex transactions. The name comes from our flagship business, now known as Rocket Mortgage®, which was founded in 1985. Today,we’rea publicly traded company involved in many different industries, including mortgages, fintech, realestateand more.We’reinsistently different in how we look at the world and are committed to an inclusive workplace where every voice is heard. Apply today to join a team that offers career growth, amazingbenefitsand the chance to work with leading industry professionals.
This job description is an outline of the primary responsibilities of this position and may be modified at the discretion of thecompany at any time. Decisions related to employment are not based on race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity or expression, age, military or veteran status or any other characteristic protected by state or federal law. Thecompany provides reasonableaccommodationsto qualified individuals with disabilitiesin accordance withapplicable state and federal laws. Applicantsrequiringreasonable accommodations in completing the application and/orparticipatingin the application process should contact a member of the Human Resources team, atCareers@Rocket.com
Welcome to the NEW Quicken Loans, the cutting-edge online marketplace transforming the way you find
financial providers. On November 1, 2023, Quicken Loans came under the control of LMB OpCO, and is now a financial marketplace platform connecting customers with a wide range of services, including mortgages, personal loans, home services, auto loans, and more. Our passion lies in simplifying the process of choosing the perfect solution for your unique financial needs, and we've made it our mission to empower you with the information you need to make confident decisions.
NMLS #167283 | NMLS Access: nmlsconsumeraccess.org
