Job Description

Requisition No: 887006

Agency: Veterans Affairs

Working Title: OFFICE OPERATIONS CONSULTANT I - 50000025

Pay Plan: Career Service

Position Number: 50000025

Salary: $38,264.20

Posting Closing Date: 11/10/2026

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Requisition # 887006

OFFICE OPERATIONS CONSULTANT I

FLORIDA DEPARTMENT OF VETERANS' AFFAIRS

Bureau of Field Services Office – West Palm Beach VAMC

West Palm Beach, Palm Beach County

Starting Annual Salary: $38,264.20

Paid Bi-Weekly

Excellent retirement package and optional deferred compensation plan. Health, vision, dental, ‎disability, and other supplemental insurance available at reasonable premium rates. Paid vacation and ‎sick leave. Nine (9) paid holidays and personal day. Tuition waiver available for State Universities and ‎Community Colleges (up to 6 credits per semester).‎ Education and employment history must be verifiable. Please attach any credentials you claim (degrees, certifications, etc.) to your application.

MINIMUM QUALIFICATIONS:

• Must provide excellent customer service and possess excellent interpersonal skills.
• Successful completion of the due diligence process to include, but not limited to, a Level II background check and drug test https://info.flclearinghouse.com

PREFERRED QUALIFICATIONS:

Preference will be given to candidates with the following qualifications:

• Candidate served as a member of the Armed Forces of the United States and separated from such service with an honorable discharge. A DD-214 member copy 4 or comparable document must be provided to receive preference.
• An Associates’ degree from an accredited college or university or an E-4 or above rank may substitute for the required education. Credentials must be provided to receive preference. Direct experience may substitute for the degree requirement on a year for year basis.
• Two (2) years secretarial or clerical experience.
• One (1) year experience in counseling, interviewing, or handling veterans’ affairs.
• Proficiency in proofreading official documents.
• Proficiency in Microsoft Office Suite: Word, Excel, and Outlook.
• Proficiency in web-based applications and employment based internet search.
• Fluency in the English language: speaking, reading and writing.

POSITION DESCRIPTION:

The incumbent is assigned to the State of Florida, West Palm Beach VAMC, West Palm Beach Florida, Palm Beach County. The primary responsibility of the incumbent in this position is to perform administrative and professional administrative duties in support of the Bureau, as follows:

Use standard office computer for word processing, data entry, and data retrieval from existing department databases. Gather pertinent data and information for preparing reports for review. Collect and maintain statistical data for use in monthly, quarterly, and annual reports. Prepare presentations using graphs and charts from data collected in department databases. Maintain proficiency in Microsoft Word, Excel, Outlook and PowerPoint computer software.

Greet and screen all persons entering the office to determine level of assistance required. Log each individual into the department computer database.

Respond to telephone inquiries to determine the level of assistance required. Document calls and assign callers to State Veterans’ Service Officers or direct calls to appropriate VA Medical Center/Outpatient Clinic or other government agency for appropriate assistance. Receive and review incoming mail and sort and distribute to appropriate individual for response. Complete forms and documents using department computers, or prepare forms manually if computer is not available. Compose and type routine office correspondence. Maintain privacy of all clients protected health information, and ensure that the office complies with current federal and state privacy regulations.

Prepare reports correspondence and process routine mail. Review and correct all written documents, paper and computer, prior to being released by the supervisor. Maintain office inventory of equipment and consumable supplies. Order and receive office supplies as necessary.

Perform other related duties as required to include but not limited to attendance at conference meetings, training and seminars. Assist other Bureau of Claims personnel as required.

This position is in the Career Service System.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.