Job Description

Job Title: Graduate Assistant, Student Life Operations

Department: Office of Student Life

Supervisor: Jenna Wells

Starting Rate of Pay: $12.00

Length of Time: Eligible for rehire on a semester basis

Department Description

The Office of Student Life strives to model first-class customer service while assisting HPU students, faculty, staff, and parents with finding solutions to issues of any kind. As a graduate employee, you will gain experience in customer service, problem-solving and interpersonal communication.

The Graduate Assistant in the Office of Student Life provides first-class customer service to the HPU, maintain a comprehensive knowledge of High Point University and its extensive resources, and support the Manager and Coordinator, Student Life Operations roles. This position provides HPU students, faculty, staff, and families, with a positive HPU experience and connects them the appropriate resources/individuals to ensure a quick and effective solution is met.

Job Location/ Hours Required

• Ability to work weekdays, and some weekends/evenings (around class schedule).
• The candidate will perform most/all job duties in the Slane Student Center. Hours may vary depending on the job requirements and time of year; however, the maximum number of hours a graduate student employee may work per week is 20 hours. This position requires a minimum of 18 hours per week.

Required Qualifications

Bachelor’s Degree Required

Experience and Training

• 1 year of customer service in professional setting
• Proficiency with Microsoft products
• Knowledge of HPU and understanding of the university’s culture

Responsibilities

• Delivers the HPU experience through face-to-face interactions, phone calls, emails while enhancing the opinion and advocacy of the university
• Recognizes sensitive internal information and exercises complete discretion when assisting in private matters
• Collaborates with members of the Student Life team to ensure a quick resolution to any issues or concerns
• Maintains and up-to-date knowledge of the university calendar, important deadlines, departmental communication campaigns, and university resources
• Executes multiple projects and job functions with efficiency
• Ability to communicate in a positive manner
• Ability to focus on details and prioritize tasks
• Works with a sense of urgency while maintaining composure.
• Other duties as assigned.

Desired Skills

• Self-starter working with strong interpersonal skills
• Strong communication skills and resourcefulness
• Proficiency with communicating; succinct writing skills
• Experience with scheduling appointments and other general office operations
• Current or previous involvement with on-campus clubs or organizations