Job Description

Under the general supervision of the Practice Manager, is responsible for working with the Providers and practice team to coordinate and ensure the delivery of quality care and medical services.

Direct Clinical Care:

· Accurately documents patient's chief complaint, medical history, vital signs, heights/weights and completes pertinent forms within the Electronic Medical Record and in accordance with the Best Practice Work Flows

· Rooms/Prepares/instructs/positions and drapes the patient

· Prepares and draws up injections, assists with suture/staple removal, dressing changes, and casting

· Provide patients with educational materials in collaboration with the Provider. Instructs patients about medications, diet, and exercise; care plan goals and preventative guidelines specific to the diagnosis

· Ensures timely telephone assessments, including triage of appropriate care for patients with accurate documentation and prioritized scheduling, first call resolutions

· Triage same day appointments, ED follow ups, referrals and acute injuries, working closely with PAC’s to ensure patients are seen timely

· Orders medications within Hospital policy for refills and prescription processing

· In collaboration with the patient’s Provider, provides nurse visits that enhance compliance with treatment plan goals. Documents each visit so as to allow for appropriate coding and billing

Patient Access and Office Coordination:

· Schedules appointments and completes orders for patients for appointments, procedures, tests, and consultations with other Providers as requested by the Provider

· Completes and processes referrals, pre-certifications, or pre-approvals as needed.

· Prior authorizations for injections

· Answers the telephone, files, and retrieves records as needed

· Ensures efficient patient flow and provides timely assessment of patients presenting at the office

Clinical Support:

· Provides clinical support for all Providers and Physicians

· Performs Chart prep in advance to assists Providers and Physicians with review of reports and clinical studies and to ensure appropriate information is brought forward to the appointment

· Assists Providers and Physicians with communication to patients regarding test results, recommendations, and responses to treatment plans

· Works collaboratively with the Surgical Optimization Team to ensure open communication for a seamless transition from office to surgery

· Prepares the examination room with needed supplies, instruments, and equipment, and maintains room in a clean manner

· Ensures the Providers and Physicians are on schedule being mindful of emergencies and unexpected interruptions

· Acts as a clinical mentor in the practice providing feedback and guidance to Medical Assistants

· Communicates clinical education needs to the Practice Manager in an effort to optimize functional team capacity

· Works with Practice Manager and Practice Director to improve and/or implement clinical workflows within the practice

· Works with Care Coordinators and Quality Management liaisons to help close identified patient care gaps; inspire clinical teams to strive for targeted quality goals; and link patients and their family members to resources for optimal care compliance

Supply, Equipment and Medication Coordination:

· Supervises the maintenance of an inventory of supplies and equipment as required to perform clinical services

· Ensures that emergency equipment is checked and functional

· Cares, cleans, and sterilizes equipment per instructions or established procedures

· Ensures hazardous materials are stored, handled, and disposed of in accordance with Hospital policies

· Works in collaboration with the Pharmacy Department regarding patients who are in need/eligible for sample medications, adhering to established process of communication and procurement at Huggins pharmacy

· Orders medical supplies and medications as needed and keeps exam rooms and bathrooms stocked

Organizational Expectations:

· Attendance: Attendance is an essential job function; employee comes to work daily, on time, and completes scheduled shift

· HIPAA: facilitates to maintain patient confidentiality

· Internal communication: contributes to positive team performance and a culture of service excellence through effective communication, active listening, and respect

· Interpersonal relationships: maintains appropriate interpersonal relationships with staff, patients, and visitors at all times. Works as a team member with other departments.

· Safety: Practices workplace safety daily

Employee Engagement:

· Actively participates in all hospital Service Excellence initiatives and trainings

· Attends and participates in a minimum of 50% department staff meetings and signs off on review of 100% department staff meeting minutes

· Completes all required annual education on or before the due date

Knowledge Skills and Abilities: Individuals must possess these knowledge, skills, and abilities or be able to explain and demonstrate that they can perform the primary functions of the job, with or without a reasonable accommodation, using some combination of skills and abilities and possess the necessary physical requirements, with or without a reasonable accommodation, to safely perform the essential functions of the job.

· Minimal physical effort required with occasional light lifting to a maximum of 25 pounds; stooping; and pick, pinch, type, or otherwise work primarily with fingers

· Ability to effectively manage considerable mental stress

· Ability to express or exchange ideas by means of the spoken word

· Ability to receive detailed information through oral communication

· Ability to communicate effectively with co-workers and convey information in a clear, concise and accurate manner

· Familiarity with computer and other business machines

Qualifications:

Completion of RN or LPN program

One year of office experience preferred

NH RN or LPN license

BLS (Basic Life Support) certification required