Job Description

Manager, Clinic Office, LeConte Surgical Associates

Full Time, 80 Hours Per Pay Period, Day Shift

Covenant Medical Group Overview:

Covenant Medical Group is the employed and managed medical practice organization of Covenant Health, providing comprehensive care across East Tennessee. With more than 300 physicians and advanced practice providers in 20 communities, our team delivers expertise across a broad spectrum of specialties from primary care and walk-in clinics to preventive medicine and advanced surgical and subspecialty services. We are committed to offering coordinated, patient-centered care that spans the continuum of health needs, ensuring access to exceptional providers close to home.

Directs and coordinates the overall functions of a large multi-physician office, defined as seven or more providers (physician or mid-level), to ensure maximization of cash flow while improving patient, physician, and other customer relations.

Responsibilities

• Follows Studer principles including rounding and develop the AIDET fundamentals of communication.
• Assumes responsibility for selecting, hiring and training needs of office employees by ensuring appropriate staffing levels. Supervises and evaluates performance over assigned personnel. Meets with staff on a monthly basis.
• Maintains financial goals of practice by ensuring efficient and timely billing and collection process. Review current status of patient accounts to identify and resolve billing and processing problems in a timely manner.
• Develops and directs efficient materials management process. Ensures cost-efficient ordering and utilization of supplies by using preferred vendors.
• Ensures office compliance with regulatory and governmental agencies.
• Establishes positive working environment with physicians, staff and preferred outside vendors. Promotes open communication within office.
• Oversees and monitors operating expenses and performs within budget as applicable.
• Provides necessary resources and support as needed for all office departments and location as applicable.
• Remains accessible to all office personnel.
• Recommends opportunities for coordination of interdepartmental office efforts.
• Assists in development and monitoring of budget and performance goals.
• Maintains efficient and effective information and reporting systems. Recommends changes to enhance capabilities.
• Maintains consistent contact with designated physicians concerning daily operational activities and financial progress. Meets monthly with physicians.
• Maintains strictest confidentiality.
• Follows policies, procedures, and safety standards. Completes required education assignments annually. Works toward achieving goals and objectives, and participates in quality improvement initiatives as requested.
• Performs other duties as assigned.

Qualifications

Minimum Education:

High school diploma or equivalent, prefer Bachelor’s degree in business or related field

Minimum Experience:

Manager of at least a seven (7) providers (physician or mid-level) or has special certifications that can be utilized in other areas of the practice, including but not limited to, X-ray, Lab, Ortho and etc.

Licensure Requirement:

None