Job Description

Indiana Health Centers, Inc. (IHC) is a mission-driven organization providing high-quality, affordable healthcare to underserved and uninsured populations since 1977. At IHC, a Federally Qualified Health Center, we specialize in integrated care which means having access to essential services to meet the needs of patients we serve in the community. With ten healthcare centers, eight Women, Infants, and Children (WIC) nutrition program locations, a Mobile Health Unit, and in-house Pharmacy services (select locations), we offer primary medical, dental, and behavioral healthcare services to community-based patient populations throughout Indiana that are diverse in age, educational background, and income level.

IHC South Bend is now recruiting for a full-time Office Manager to join their team. The Office Manager ensures that front office staff and processes operate efficiently and effectively so that patients are well cared for and the clinic runs smoothly.

Meet our South Bend Team: IHC at South Bend - Indiana Health Centers

Clinic Hours of Operation:

Monday - 8:00 AM - 5:00 PM

Tuesday - 8:00 AM - 6:00 PM

Wednesday - 8:00 AM - 6:00 PM

Thursday - 8:00 AM - 6:00 PM

Friday - 8:00 AM - 4:00 PM

Saturday - 8:00 AM - 12:00 PM

Sunday - Closed

IHC’s robust benefits and compensation package includes:

• Day 1 Insurance benefits eligibility
• Employer-paid Group Life, Short-term disability, and Long-term disability coverages, and HSA employer contributions
• 403(b) Retirement Plan matching at one year of employment
• Generous Paid Time Off and Floating Holidays
• Flexible Leave of Absence programs
• Personify Health Wellness program with paid incentives for participation
• Employee Assistance Programs with 24/7 access to therapy consultation services
• Annual reimbursement for position-specific CMEs/CEs
• Student Loan repayment eligibility

Office Manager role responsibilities include:

• Orients and trains staff on procedures, equipment and customer service skills.
• Performs job reviews and provides ongoing staff development.
• Negotiates and resolves problems for clients or staff.
• Ensures smooth interface of front office with clients, clinic staff, providers and visitors.
• Supervises and participates in determination of client eligibility for program or other assistance.
• Supervises staff responsible for daily client service documentation (daily packet).
• Models a team approach to work relationships and tasks. Policy and Procedure Development:
• Develops and supervises clinic reception and external communication systems.
• Develops and implements client appointment system.
• Develops, implements and monitors the patient fee collecting system.
• Maintains responsibility for the accuracy and timeliness of the daily packet and variance reports.
• Oversees front office modules in the electronic medical records

Required Skills:

• Knowledge of effective office management skills and broad administrative oversight skills.
• Understand and implement basic clinic practices, techniques and methods.
• Develop procedures of moderate difficulty and complexity according to general instructions.
• Operate within budget.
• Coach and lead others on administrative support tasks and customer service requirements
• Prioritize, organize tasks and time, and follow up and assist staff in prioritizing and organizing their tasks and time.
• Juggle multiple requests and meet multiple deadlines.
• Able to resolve conflicts or differences in opinions.
• High detail orientation and accuracy.
• Understanding of federal and state employment laws, practices, and procedures as they pertain to employee relations.
• Analyze work flow and implement process improvements where necessary.
• Must be able to operate general office equipment, including computers, telephone, etc.
• Proficient in computer skills, including typing and use of Microsoft Word, Excel, Outlook, eCW, etc.

Requirements

• Three (3) to five (5) years of prior experience in health insurance or in billing and collection, preferably in the health care field
• One (1) year of management or supervisory experience preferred
• Bachelor's degree preferred

Equal Opportunity Employment Statement

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.