Job Description

ABOUT LUCID GROUP  

We are a global healthcare communications agency with deep therapeutic expertise that traverses the asset lifecycle, delivering transformative outcomes for healthcare brands for over 20 years.

Our highly trained professionals work with speed and agility to craft and execute breakthrough strategies that maximise performance and unlock a brand's full potential.

The Lucid Group is comprised of the following divisions:

• Lucid Global works with global brand teams at big and mid-tier pharmaceuticals and biotech clients to deliver powerful medical communications solutions across the asset lifecycle.
• Lucid Consulting brings depth of expertise in the research, development and commercialisation of solutions across therapeutic areas and modalities by streamlining product development, building operational capabilities, innovating, and supporting execution to create value for patients, clients and shareholders.
• US MedComms works with both US and Global brand teams to create powerful medical communications solutions for early lifecycle assets.
• US Marketing works with clients across the Rx, Medical Device, OTC and Consumer Device categories to deliver compelling communications and promotional solutions to Healthcare Professionals for in-market assets.

ABOUT THE ROLE

The Office Manager supports the day-to-day management of our Manchester and Macclesfield offices, working with building management and internal stakeholders to ensure a safe, organised and welcoming environment for our people, clients and visitors.

This is a hands-on role focused on facilities support, supplier liaison and general office administration. The role follows established processes and works closely with the People Team and building management to ensure operational matters are addressed promptly and effectively.

This is a six-month fixed-term position requiring 15 hours of office-based work per week, spread across Tuesday, Wednesday and Thursday in our Macclesfield office. Travel to our Manchester office will also be required at least twice per month.

KEY RESPONSIBILITIES

Responsibilities in this role include, but are not limited to:

Office Support

• Ensure all office facilities—including stationery, desks, chairs, kitchens, catering facilities and meeting rooms—are clean, in place and in good working order, enabling colleagues to conduct their day-to-day work safely, smoothly and effectively.
• Purchase day-to-day items needed for the offices using the company credit card.
• Act as the day-to-day liaison with building management, maintenance and security teams to support the smooth running of our North West offices, escalating service issues or concerns to the Head of People Partnering as required.
• Work with the Head of People Partnering and building management to coordinate office interior and space-planning changes, ensuring optimised working spaces and effective workspace solutions.
• Manage day-to-day interactions with third-party office service providers and suppliers, escalating service issues or concerns to the Head of People Partnering as required.
• Support event owners with the planning and coordination of occasional office events, including large team days and client events.
• Work collaboratively with IT, Legal and Finance colleagues on matters relating to office management and the workplace experience.
• Support the planning and delivery of key events, including our annual winter social, as required.
• Complete office administration tasks, including scanning and distributing post to relevant stakeholders and sending appropriate invoices to the Head of People Partnering for approval.
• Ensure new joiners in the North West offices receive a thorough office induction, including an office tour and access arrangements.
• Manage office-access processes, including guest passes and access changes.

Health and Safety

• Ensure established processes are followed so that the North West offices remain safe and compliant working environments.
• Act as the first point of contact for facilities adjustments required to accommodate individual needs in the North West offices, including specialist chairs and desks.
• Review reports arising from online display screen equipment (DSE) assessments and follow up on any related issues.
• Ensure first-aid equipment is available and maintained, and that the required number of trained First Aiders are in place and available.
• Coordinate fire-safety and emergency procedures, including ensuring trained Fire Wardens are in place and available.
• Coordinate regular risk assessments and audits, proactively addressing issues to maintain a safe and healthy working environment.
• Partner with internal stakeholders to promote wellbeing and workplace-safety best practice.
• Maintain health and safety records and documentation as directed.

WHAT WE’RE LOOKING FOR

The successful candidate will have:

• Proven experience in office or facilities management.
• Experience implementing and maintaining safe workplace practices.
• Strong organisational skills, adaptability and the ability to anticipate needs before they arise.
• A strong operational mindset and exceptional attention to detail.
• Confidence in liaising with suppliers and managing competing priorities.
• A calm, proactive and solutions-focused approach, with the ability to thrive in a hands-on role.
• Excellent interpersonal skills, with the ability to build trusted relationships across the business.
• Confidence working closely with senior leaders and supporting high-profile meetings and visitors.
• A genuine passion for creating environments in which people feel supported, connected and inspired.

If you look at this list and feel you do not meet every single requirement, we still want to hear from you. We encourage you to apply and have a conversation with us about this role—or others that may be available at Lucid Group now or in the future. Together, we can build more inclusive workplaces.

BENEFITS OF WORKING WITH US    

Our culture is fundamental to the delivery of transformation. Harnessing the talent and ambitions of those we work with empowers us to deliver our magic. On top of this, our benefits include: 

• Discretionary bonus scheme;
• Contributory pension with Lucid contribution up to 5% of basic salary (enrolment after 3 months of employment);
• Cycle to work scheme;
• 25 working days holiday, 1 Celebration Day of your choice, 3 Christmas closure days plus 8 Bank Holidays per annum (pro-rata for part-time);
• Flexible holiday buy and sell scheme;
• Family friendly policies;
• Private family health and dental cover, including Employee Assistance Programme and a comprehensive employee rewards scheme;
• 4x basic salary life assurance cover;
• Medicash Healthcare Cash Plan (Level 1 company cover)
• Season Ticket Loans;
• Regular incentive schemes aligned to individual and team performance;
• Access to an employee discount platform with offers at 900+ retailers.

WHAT DOES IT MEAN FOR US TO BE LUCID?

At Lucid Group, we transform lives. Always. We believe in providing a culture of authenticity, where we can all be ourselves, make real connections, and enjoy the work that we do. Together.

We empower our people to embark on a journey of growth and advancement by offering meaningful learning and development opportunities.

Central to our ethos is our commitment to cultivating an environment that embraces and respects people of all backgrounds and identities, underpinned by a culture of conscious inclusion and support.

The Lucid values are not just mere words; they are the culmination of our collective efforts. Co-created by our people for our people, these values serve as our guiding principles, ensuring that every decision we make positively impacts the lives of the clients, patients, healthcare professionals, and colleagues we serve.

• Compassionately Human: We think about the human impact of our actions
• Accountable Allies: We are the go-to strategic partners for our clients
• Invent with Intent: We create meaningful solutions to solve real problems
• Courageously Curious: We challenge ourselves to think disruptively

We are an Equal Opportunity Employer and welcome applications from all backgrounds and identities. We are committed to providing an inclusive recruitment experience to everyone.

This commitment to inclusion is explicitly inclusive of race, colour, sex, age, pregnancy, marital status, religion, sexual orientation, gender identity and/or expression or disability.