At TxDOT, we value work-life balance and are committed to providing our employees with a comprehensive range of benefits and programs, including:

• Retirement Plans

• Alternative and/or Flexible Work Schedules

• Paid Leave and Holidays

• Health Premiums paid at 100% for Full-Time Employees

• On-the-Job Training

• Tuition Assistance Program

• Holistic Wellness Program with Leave Incentives

• Career Development and Advancement Opportunities

• Family-Friendly Policies and Programs

In 2024, TxDOT was recognized as a Best Place for Working Parents, and many of our offices statewide are also designated as Texas Mother-Friendly Worksites. These recognitions reflect our dedication to supporting families and promoting a healthy work-life balance.

For a complete list of our total compensation package please visit our website at: Total Compensation Package

To view benefits available to all State of Texas employees visit: Benefits at a Glance | ERS (texas.gov)

Performs administrative support-related work in a maintenance office or district headquarters. Work requires contact with high-level managers, executives, governmental officials and private entities. Employees at this level establish their own work plan and priorities to meet set objectives. Issues are rarely referred to the supervisor but are handled at the occurrence.

Essential Duties:

Responsibilities for Maintenance Support Tech II and III:

• Assists with data entry for construction record-keeping.

• Composes and prepares correspondence and applicable recurring or special one-time reports and confidential and sensitive communications.

• Maintains materials inventory

• Answers the telephone, evaluates requests, answers questions, routes messages and serves as the receptionist front desk assistant.

• Assists in preparing monthly and final maintenance contract estimates.

• Conducts monthly spot inventories, verifies inventory findings, reconciles and coordinates with Business Services on adjustments needed.

• Coordinates with District Warehouse personnel on surplus property sales of miscellaneous items.

• Edits correspondence, reports, forms, and documents for proper format, spelling, grammar, punctuation, typographical errors, syntax, style, sentence structure, content, and clarity.

• Maintains equipment service records.

• Maintains and updates office files/records/logs and a wide variety of automated systems in support of personnel, finance, budgeting, maintenance, inventory, contracts, purchasing, travel information, and/or permitting activities.

• Maintains radio contact with field units; responds to assists with emergency situations as required.

• Monitors and assists with data entry for maintenance contract record keeping.

• Monitors the use of equipment and transfers.

• Prepares statistical reports and verifies for accuracy and completeness.

• Prepares and distributes correspondence.

• Processes change orders, supplemental agreements, and extra work orders.

• Receives, sorts, opens, evaluates content and distributes mail.

• Reviews and processes records of completed maintenance projects.

• Reviews, prepares and/or negotiates applicable program purchases for services, office materials, supplies, tools and/or equipment and monitors contracts.

• Maintains calendars for department personnel to include scheduling meetings, coordinating and making appointments, and travel arrangements.

• Processes receipts and invoices for payment.

• Performs other job responsibilities as assigned.

  Additional responsibilities for Maintenance Support Tech III:

• Creates and maintains related activity logs, files and reports on services.

• Evaluates and researches information to solve customer service problems.

• Inputs and maintains daily production reports and compiles monthly reports for manager.

• Logs, files, and cross-references correspondence; and verifies documents and records.

• Retrieves information from master files or databases and verifies against appllications, forms and other documents.

• Coordinates with district personnel with annual inventory of supplies, stockpiles, and minor equipment.

• Prepares monthly and final maintenance contract estimates.

Minimum Qualifications:

Education:

High School Grad or Equivalent in general education.

Experience:

Maintenance Support Tech II: 1 year of experience in administrative or clerical support, customer service, or related experience.

Maintenance Support Tech III: 3 years of experience in administrative or clerical support, customer service, or related experience.

(Experience can be satisfied by full time or prorated part time equivalent). College education and/or relevant technical training may be substituted for experience on a year per year basis. Substitutions for Minimum Qualifications

Licenses and Certifications:

Valid driver’s license. This position requires driving a state vehicle.

Competencies:

Competencies for Maintenance Support Tech II and II-

Considerable knowledge of

• Applicable computer systems and applications
• Roadway maintenance concepts, methods and procedures
• Inventory/stock control procedures
• Applicable industry safety standards, guidelines, and specification codes
• Purchasing methods and procedures
• Applicable laws, rules, and regulations

Proficient skill in

• Researching, analyzing, and interpreting policies and state and federal laws and regulations specific to functional area.
• Maintaining effective working relationships with others
• Dealing courteously and effectively with the public
• Administrative support practices and procedures to include writing, editing and report writing techniques, recording meeting notes, record keeping and records management
• Preparing correspondence/documents using correct spelling, grammar and punctuation; proofreading and reviewing documents for clarity and consistency.
• Composing correspondence and technical documents
• Prioritizing and organizing work assignments
• Preparing and maintaining confidential and sensitive records, files, and reports
• Preparing technical/statistical reports
• Using computers, applicable programs, applications, and systems
• Maintaining a safe and effective working relationship with others

Ability to

• Follow verbal and written instructions.

Other Attributes

• Maintains composure when handling problems, stressful situations, continuous change, or unexpected developments.
• Shows initiative and action beyond what is required to improve products or services; is self-starting and completes assignments independently without constant supervision.
• Protects sensitive and confidential information.

Competencies for MST III in addition to above:

Extensive knowledge of

• Office management practices and procedures

• Automated record-keeping methods

• Applicable computer systems and applications

• Roadway maintenance concepts, methods and procedures

• Inventory/stock control procedures

• Applicable industry safety standards, guidelines, and specification codes

• Contract record-keeping

• Purchasing methods and procedures

• Applicable laws, rules, and regulations

Expert skill in

• Communicating vision and direction of how an organization should function or a system should work under ideal conditions and conveying to others.

• Researching, analyzing, and interpreting policies and state and federal laws and regulations specific to functional area

• Maintaining effective working relationships with others

• Dealing courteously and effectively with the public

• Coordinating labor, materials, and equipment

• Administrative support practices and procedures to include writing, editing and report writing techniques, recording meeting notes, record keeping and records management.

• Preparing correspondence/documents.

• Prioritizing and organizing work assignments.

• Preparing and maintaining confidential and sensitive records, files, and report.

• Preparing technical/statistical reports.

• Using computers, applicable programs, applications, and systems.

• Maintaining a safe and effective working relationship with others

Ability to

• Follow verbal and written instructions.

Other Attributes

• Maintains composure when handling problems, stressful situations, continuous change, or unexpected developments.

• Shows initiative and action beyond what is required to improve products or services; is self-starting and completes assignments independently without constant supervision.

• Protects sensitive and confidential information.

Physical Requirements and Working Conditions:

• Sedentary work: Lift up to 10 lbs at a time and occasionally carry files/small tools.

• Light work: Lift up to 20 lbs at a time and frequently lift or carry objects up to 10 lbs.

• Standing-prolonged periods of time.

• Repetitive Motion-substantial movements of the wrists, hands, and/or fingers.

Conditions of Employment:

Please read the Standard Conditions of Employment (TxDOT) for all positions.

TxDOT is committed to hiring veterans. To assist in determining whether your military experience may pertain to the minimum requirements for this position, Military Occupational Specialty (MOS) codes from each branch of the U.S. Armed Forces have been assigned to each state classification code/title where applicable. The MOS codes are grouped by occupational category.

Click on the appropriate occupational category to view the MOS codes.

The Texas Department of Transportation is an Equal Opportunity Employer.

If requested, reasonable accommodations will be made for persons with disabilities for any part of the employment process in accordance with the Americans with Disabilities Action of 1990.

Additional Applicant Information for applicants