Our culture and people are what set us apart from other post-acute care providers. We’re dedicated to the growth and development of our team to set them up for success. We CARE for our patients like they are our own FAMILY.
Company: Redcrest Hospice
Schedule: Monday - Friday | Monday - Friday 8a-430p | Weekly administrator on-call rotation every 6 weeks
Location: Hospice House-Bloomington
The Office Manageris responsible forthe day-to-day operation and management ofthe hospiceoffice. Theymaintaina service-oriented and professional working environment, while focusing onresultsof key indicators within the program. Ensuring daily operations runsmoothlyand all calls are handled professionally, effectively, and accurately.
KEY RESPONSIBILITIES
Oversee and drive operations/processes of office
Identifyand address potential opportunities within and for the program, including collaboration with management staff and physicians for improvement
Analyze key financial performance indicators, analyze QAPI and PI, and recommend modifications based on operational effectiveness to meet and exceed department objectives
Monitor and manage invoicing in collaboration with the executive director
Prioritize and plan work duties
Provides training and development to office staff, as appropriate
Handling escalated calls, complaints,questionsand queries as necessary in collaboration with the Executive Director
Manage employee performance for direct reports
Monitor andmaintainwork volume statistics/metrics
Monitor calls to ensure level of expected quality
Track and report daily performance/results
Complete and present employee performance appraisals for direct reports
Prepare program for emergency preparedness plans
Perform Program Assistant and other duties as needed
MANAGEMENT RESPONSIBILITIES
Responsible for managing the daily duties and performance of Program Assistants
Interviewing, hiring, training,evaluationand termination of department personnel
Provides consistent and clear coaching and provides challenge and opportunity to direct reports
Works with direct reports to ensure employee satisfaction and resolution of issues and concerns
Timecard management
QUALIFICATIONS
Minimum of 1-year supervisory experience
3 + years’ experience with inbound and outbound customer service call center
1-year training experience of customer service and handling calls
Ability to effectively present information to employees,customersand top management
Strong leadership and motivational skills
Experience with developing and managing to metrics
Computer skills: Word, PowerPoint, Excel, Access, Outlook
Proven ability to prioritize, multi-task and adapt to a fast-paced team environment
Excellent listening and communication skills
Adaptable to changing business environment with high growth
Excellent verbal, written and presentation skills
EDUCATION AND CREDENTIALS
Bachelor’s degree in business management, PublicHealthor equivalent experience
#INDREDHOS2
We’ll help you put your passion for patient care to work. Apply today!
This is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.
We are an Equal Opportunity Employer.
We’re building partnerships and transforming care. Alternate Solutions Health Network was founded in 1999 by David and Tessie Ganzsarto. We collaborate with health systems in joint venture partnerships to create a post-acute care solution, delivering efficient centralized operations and utilizing a best-in-class software platform.
Our company has been dedicated, since the very beginning, to transforming the quality of care for both our partners and our patients. Our partnerships are built upon four cornerstones for maximizing quality outcomes and financial performance: Growth, Profitability, Quality Outcomes & Satisfaction, Compliance.
By utilizing a centralized operational model we’re able to deliver the highest level of efficiency to our partners. Our model is uniquely suited for success in at-risk and value-based reimbursement models with payers, hospitals and other providers.
Our Vision Story: Inspiring Care at Home
At Alternate Solutions Health Network, we’re not just delivering care—we’re building bridges. Bridges between health systems and home health, between clinicians and their passion for caregiving, and between patients and the lives they long to lead.
At ASHN, our purpose is simple yet profound: Inspiring care at home. We believe on the power of people, and you are the heart of our mission.
Culture of Care
At ASHN, you're part of a team that truly cares. We support your growth with mentorship, leadership development, and a sense of belonging.
Care with a Purpose
As a leader in the home health industry, you'll deliver dignity, independence, and hope to those who need it most. Your work inspires and transforms lives.
Care that Connects
By caring for patients in their homes, you create meaningful connections and provide deeply personal, heartfelt care.
Caring Made Flexible: Your Career, Your Way
Life is unpredictable and we get that. With flexible schedules, pay-per-visit earnings, and room to grow, your career works for you.
