Job Description

If you are looking to make an impact on a meaningful scale, come join us as we embrace the Power of One!

We strive to be an employer of choice and establish a reputation for being a talent rich organization where Associates can grow their career caring for others. For over a century, we’ve served the health care needs of the people of Memphis and the Mid-South.

Oversees the daily administration and operation of physician practice to ensure delivery of high-quality care to patients. Models appropriate behavior as exemplified in MLH Mission, Vision and Values.

Working at MLH means carrying the mission forward of caring for our community and impacting the lives of patients in every way through compassion, a deliberate focus on service expectations and a consistent thriving for excellence.

A Brief Overview
Oversees the daily administration and operation of physician practice to ensure delivery of high-quality care to patients. Models appropriate behavior as exemplified in MLH Mission, Vision and Values.

What you will do

• Oversees the daily administration and operation of the physician practice, including front desk processes and back-office clinical operations.
• Administers, maintains and ensures the accurate documentation of the End of Day Accounting Process in accordance with company policy.
• Supervises, coordinates and participates in activities related to patient registration, scheduling, insurance verification and general billing within the physician practice.
• Supervises, coordinates and participates in the maintenance of various files, logs and records and ensures accuracy and completeness of information. Utilizes multiple reporting systems to achieve operational goals, including but not limited to payroll, accounting, supplies, and electronic medical records.
• Responsible for regulatory readiness and safety within the physician practice to ensure compliance with all accreditation requirements related to lab, radiology, pharmacy, equipment & supply inventory, facility maintenance, human resources, etc.
• Reviews clinical quality and patient experience performance.
• Collaborate and interact with other departments to resolve problems, investigate issues, follow-up on complaints to ensure compliance with policies.
• Assigns duties and supervises all staff and providers to ensure proper staffing and distribution of assignments to accomplish required tasks. Develops guidelines for prioritizing work activities, evaluating effectiveness, and modifying activities as necessary.
• Manage the schedules for all providers for specified physician practice(s).
• Maintains and develops a competent, productive, and quality conscious workforce by hiring, evaluating performance, counseling, training, issuing corrective action, and recommending promotion or discharge of department personnel.
• Interact with patients within their scope and in accordance with their competencies.

Education/Formal Training Requirements

• Required - High School Diploma or Equivalent
• Preferred - Associates Degree

Work Experience Requirements

• Required - Healthcare environment 1-3 years
• Preferred - Supervisory or Management 1-3 years

Knowledge, Skills and Abilities

• Medical terminology and insurance or billing experience desired.
• Ability to understand complex written materials, such as policy and procedure manuals, equipment manuals and to prepare and analyze statistical and research data.
• Ability to communicate verbally with all levels of Associates, management, physicians, patients and their family and other customers.
• Ability to lead and motivate individuals and groups of people toward the accomplishment of work and organizational goals.
• Skill in negotiating with and between individuals and groups of people, including Associates, management and physicians.
• Ability to plan and schedule tasks and projects and to maintain control of own and others' workflow.
• Skill in developing and implementing long-range plans and programs.
• Ability and temperament to work without supervision and to exercise independent judgment in problem solving and in determining action to be taken in emergency/critical situations.
• Demonstrate leadership qualities/abilities.

Supervision Provided by this Position

• Supervises the activities of physician practice Associates.

Physical Demands

• The physical activities of this position may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion.
• Must have good balance and coordination.
• The physical requirements of this position are: light work - exerting up to 25 lbs. of force occasionally and/or up to 10 lbs. of force frequently.
• The Associate is required to have close visual acuity to perform an activity, such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading.
• The conditions to which the Associate will be subject in this position: The Associate is not substantially exposed to adverse environmental conditions; job functions are typically performed under conditions such as those found in general office or administrative work.

Our Associates are passionate about what they do, the service they provide and the patients they serve. We value family, team and a Power of One culture that requires commitment to the highest standards of care and unity.

Boasting one of the South's largest medical centers, Memphis blends a friendly community, a thriving and growing downtown, and a low cost of living. We see each day as a new opportunity to make a difference in the lives of the people in our community.