Job Description

We are seeking a dedicated and experienced Office Manager to oversee daily operations at our busy Primary Care/Urgent Care facility in Chicago, IL. The Office Manager will play a crucial role in ensuring efficient administrative processes, maintaining a patient-centered environment, and supporting our healthcare team to deliver top-notch care.

Responsibilities

• Oversee and manage the day-to-day administrative operations of the clinic.
• Ensure smooth patient flow, scheduling, and front-office procedures.
• Supervise, train, and support office staff, including receptionists, billing coordinators, and medical assistants.
• Coordinate patient services, including scheduling, billing inquiries, and patient intake processes.
• Maintain patient records and ensure compliance with privacy and confidentiality policies (e.g., HIPAA).
• Collaborate with clinical staff to ensure high standards of patient care.
• Monitor and manage inventory of office and medical supplies; coordinate with vendors as needed.
• Handle billing and insurance processes, working with accounting and insurance representatives.
• Implement and enforce office policies and procedures for an organized and productive work environment.
• Troubleshoot any issues related to office equipment, scheduling, or patient concerns.
• Prepare reports on office performance, patient volume, and other operational metrics as needed.

Qualifications

• Experience: 2+ years in an office management role within a Primary Care, Urgent Care, or similar healthcare setting.
• Skills: Strong organizational, communication, and interpersonal skills; excellent multitasking and problem-solving abilities.
• Technical: Proficiency in medical office software (e.g., EHR/EMR systems) and general office software (Microsoft Office Suite).
• Education: Bachelor’s degree in Healthcare Administration, Business Administration, or related field preferred.
• Certification: Certification as a Medical Office Manager (CMOM) or similar is a plus.

Benefits

• Competitive salary based on experience
• Health, dental, and vision insurance
• Paid time off (PTO) and holidays
• Retirement savings plan

This is an excellent opportunity for a detail-oriented individual with a passion for healthcare and patient service. If you thrive in a fast-paced environment and enjoy being a key part of a team, we encourage you to apply.