Job Description

This is not your average “order the milk and book a meeting room” role.

This is the kind of role where you’re the glue, the organiser, the fixer, the person who somehow knows where everything is and who to talk to when things get weird (which, in IT, happens more often than we’d like to admit).

About Us

First Focus is Australia’s best Managed Service Provider (MSP), with around 450 technical professionals across Australia, New Zealand, and the Philippines. We’ve been growing for more than 15 years by consistently winning new clients and raising the bar on what an MSP should be.

About the role

This is a people-focused role where no two days will be the same. You’ll manage the day-to-day office experience, support employee engagement and help create a workplace where people feel happy, connected and valued.

You’ll work closely with our Chief People Officer, executive team and other Office and Branch Managers across Australia, New Zealand and the Philippines.

Requirements

What you’ll be doing

• Managing the day-to-day operations of our Brisbane office
• Supporting executive team members with scheduling and communications
• Creating a welcoming and memorable experience for new employees
• Helping organise social events, travel and team activities
• Supporting employee engagement, recognition and workplace initiatives
• Managing office facilities, vendors, equipment and our Tesla fleet
• Administering people-related systems, including our LMS and engagement platforms
• Working collaboratively with our Gold Coast Office Manager and wider People team
• Supporting branch offices in other states
• Being a positive influence in the office and helping maintain a great team culture
• Catching those curve balls when they come

What we’re looking for

We’re looking for someone who:

• Is down-to-earth, organised and enthusiastic
• Has experience in office management, executive assistance or a similar role
• Has strong administration skills and excellent attention to detail
• Is tech-savvy and comfortable learning new systems
• Has strong communication and facilitation skills
• Loves being around people and helping others feel supported
• Has high emotional intelligence and a good sense of humour
• Relates strongly to the First Focus values
• Has experience in HR or other people-focused functions, or a genuine interest in people and culture
• Has easy access to our Brisbane CBD office, as this is primarily an office-based role

Benefits

What we offer

• Part-time work, approximately three days per week or 0.6 FTE
• Competitive salary of up to $100,000 FTE
• Flexible working arrangements
• A paid study day every month, pro-rata
• FastTrack mentoring and LinkedIn Learning opportunities
• Regular training and professional development
• Access to our Employee Assistance Program
• Opportunities to join our MAD Council, focused on equality, charity and the environment
• Paid volunteer leave each year
• Participation in our company profit share pool after two years
• Inter-office travel opportunities
• Regular social events and a genuinely supportive team culture
• A modern Brisbane CBD office close to public transport

Why First Focus?

• Nine-time winner of “Best MSP in Australia”
• A fast-growing organisation with strong momentum
• Refreshingly little bureaucracy
• A strong focus on employee wellbeing and development
• A workplace where growth and learning are genuinely encouraged

Ready to apply?

If you like the idea of being the person who keeps everything and everyone moving in the right direction, we’d love to hear from you.

First Focus welcomes applications from neurodiverse candidates. We encourage and appreciate disclosure during the application process so we can provide our Neurodiversity Statement and discuss flexible options to help you best showcase your skills.