Job Description

Who are Coolr?

We’re an independent social media agency and team of creatives, social experts, content publishers and change makers. Completely wired into popular culture, our work connects brands with their audiences at scale. With clients such as Burger King, Lidl, Deliveroo and Compare the Market (to name drop a few) our aim is to be the biggest social agency in the world.

The agency is growing at a rapid rate, but we’re only just getting started. In 2026, we have ambitious plans to truly become the stand-out social agency in the UK, the US, and beyond. We have a strong platform for growth and have made great strides forward – now we really want to take things to the next level.

About the role:

The Office Manager ensures the smooth day-to-day running of our workplace and creates an exceptional employee and client experience. This is a hands-on role at the heart of the business, responsible for office management, facilities, and workplace operations, keeping our space well-run, well-stocked, and welcoming for employees, clients, and visitors.

You'll be the go-to person for office operations, suppliers, and general problem-solving, with some involvement in IT coordination and culture initiatives as they touch the day-to-day workplace experience.

The job 💻

Workplace & Office Management:

• Oversee the day-to-day running of the London office, including receptionist duties when required
• Manage office facilities, suppliers and contracts (utilities, cleaning, maintenance, security, etc.)
• Ensure the office is well-organised, stocked and functioning efficiently. This includes Organisation of the weekly shop and Nespresso orders, set up and co-ordination of the Thursday afternoon drinks
• Act as first point of contact for office-related queries and issues
• Maintain a welcoming, safe and productive working environment for all employees and visitors
• Assist all teams across the agency. This may require you to leave the office on errands when the teams are extremely busy.
• Help set up and tidy up client meetings, ensuring guests are greeted, catering is provided and tech runs smoothly
• Deliver health and safety, compliance and sustainability plans for the office
• Support with company events, including summer and winter parties

Operations & Administrative Support:

• Support onboarding and offboarding of staff, including workplace and basic systems setup
• Coordinate with our IT partner (Enable) on day-to-day equipment needs, repairs and new starter kit
• Assist with internal processes, policies and documentation
• Support finance and HR administration where required (e.g. procurement queries, expenses, HiBob)
• Help coordinate internal meetings and business activities
• Support the planning and logistics of internal events and team celebrations
• Identify opportunities to improve office efficiency and the day-to-day employee experience

What we are looking for 👀

• Experience in a similar Office Manager or Workplace Coordinator role; agency experience is a plus but not essential
• Able to work full-time, 5 days a week from our London office — this is not a hybrid or remote role
• Passionate about creating great workplace experiences
• Highly organised with strong attention to detail
• Approachable and supportive, with a "can-do" attitude
• Comfortable juggling priorities and responding quickly to changing needs
• Discreet and professional when handling sensitive information
• Collaborative and happy to pitch in wherever needed

A Coolr Offer

We appreciate all the hard work that our teams deliver every day so here are some of the benefits and perk you get whilst working at Coolr.

💰 A benchmarked salary reflective of your experience and in line with our salary bandings.

🌴 25 days annual leave

🎉 Birthday Day off – an extra day to celebrate your big day

💆 Wellbeing Day off – another extra day with a £50 voucher to spend on anything you want to support your wellbeing!

🍪 Free breakfast, snacks and drinks in the office.

➕ Private Healthcare cover, Cycle to work scheme, Tech scheme + more

♣ Coolr weekly socials. We get together every week to connect as a team, we also have a Book Club, Social Club & more to come.

🐾 Dog friendly office

Coolr Culture:

We are one team. Regardless of what you work on at the agency, we will help and support each other on everything. The goal is to turn our clients into rockstars by creating ground-breaking, award-winning and impactful campaigns for them. The team culture is to push out of our comfort zones to strive for excellence whilst allowing everyone to embrace their true selves and tap into their potential.

Coolr DE&I 🌎

Our approach to DE&I at Coolr is simple: create a safe and inclusive environment for people to be authentically themselves. By embracing this culture, it gives space to people to be more creative, innovative, and successful which will drive us in our mission of becoming the world’s best social media agency. Whilst we are proud of our current position and the work we do to support a thriving and diverse workplace, we always know we can do more to not only create change here at Coolr, but in our industry as a whole.