Job Description

Jellycat is a privately owned design-led, gift brand headquartered in London. We create innovative luxurious products in the soft toy, accessory, baby and book categories that are loved around the world. We have an established and growing global customer base and we work with our partners to maximize the potential and reach of Jellycat throughout, sharing joy as we go!

As we continue to grow throughout North America, we continue to develop and improve the presence and awareness of our brand.

As the Office Manager, you will play a central leadership role in creating a seamless, well-functioning, and engaging workplace environment in our Minneapolis office while providing oversight across North America. This role is responsible for leading office operations, enhancing employee experience, and managing a small team, including the Minneapolis Office Coordinator and the New York Office Manager.

You will ensure consistency in workplace standards, operational excellence, and employee experience across locations, while acting as a key partner to leadership and cross-functional teams.

This role is onsite 5 days a week.

You'll be:

• Leadership and Team Management

  • Directly managing and developing the Minneapolis Office Coordinator and New York Office Manager

  • Providing coaching, performance feedback, and ongoing development support

  • Establishing clear priorities, workflows, and service standards across locations

  • Driving consistency in office operations, policies, and employee experience across offices

  • Partnering with HR on performance management, hiring, and team development initiatives

• Office Operations & Facilities

  • Overseeing daily office operations to maintain a professional, organized, and welcoming environment

  • Leading vendor management, facilities coordination, and office services across locations

  • Maintaining office supplies, inventory, and purchasing to ensure a fully functional workspace

  • Coordinating office maintenance, repairs, and workspace standards

  • Managing office budgets, tracking expenses, and identifying cost efficiencies

  • Serving as the primary point of contact for all office-related inquiries and support

  • Partnering with internal and global teams to ensure alignment across offices

  • Building strong cross-functional relationships to support effective communication across the business

  • Ensuring appropriate delegation of administrative and front-of-house responsibilities to the Office Coordinator

  • Improving and overseeing office systems, processes, continuous improvement initiatives, and communication across locations

• Workplace Experience & Culture

  • Leading strategy and execution of employee engagement initiatives, events, and in-office experiences

  • Coordinating catering, celebrations, and in-office experiences that reflect company culture

  • Supporting onboarding logistics to ensure a smooth and welcoming first-day experience

  • Helping foster a positive, inclusive, and collaborative office environment aligned with company values

  • Ensuring a consistent, high-quality employee and visitor experience aligned with Jellycat brand standards

• Health, Safety & Compliance

  • Overseeing health & safety programs, compliance processes, and workplace standards across locations

  • Partnering cross-functionally to ensure a safe, compliant, and well-maintained workplace

  • Ensuring documentation, training, and protocols are maintained and up to date

• Coordination & Administration Support

  • Coordinating internal meetings, events, and large group logistics as needed

  • Supporting cross-functional collaboration by managing schedules, logistics, and communications

  • Leading or supporting special projects and operational initiatives to support business priorities

  • Handling general administrative tasks and office communications

  • Acting as the primary escalation point for office-related issues

You'll have:

• 5+ years of experience in office management, or a related role

• Prior people management experience (required)

• Experience overseeing multiple locations or distributed teams (strongly preferred)

• Strong leadership, coaching, and team development skills

• Experience managing budgets, vendors, and facilities

• Ability to operate strategically while executing tactically

• High level of discretion, confidentiality, professionalism, and judgment

• Excellent interpersonal and communication skills with a service-oriented mindset, and stakeholder management abilities

• Ability to work independently and adapt to shifting priorities

• Experience supporting events, culture initiatives, and employee engagement programs

• Strong organizational and multitasking skills, particularly with changing priorities.

• A keen eye and attention to detail.

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).

• A passion for delivering memorable experiences.

• Ideally First Aid trained/ general health & safety awareness.

The good stuff:

• 🎉 Bonus – Annual discretionary bonus tied to both company performance and personal contribution.

• 🏥 Health Coverage – Medical (Blue Cross Blue Shield + generous Health Savings Account contribution), dental, vision, disability, and life insurance — most of it on us.

• 💰 401k – We'll match every single dollar up to 5% of your salary. Free money for your future!

• 🌴 30 Days PTO – Prorated and then loaded at the start of each year. Vacation and sick time combined, and yours to use.

• 🤝 Employee Assistance Program – Confidential support for whatever life throws your way.

• 🚗 Paid Parking + Perks – Covered, skyway-connected parking on us, plus a free gym, on-site clinic, pharmacy, and many local restaurants within walking distance.

• 🎊 Social Events – A very active social committee keeping the calendar full of celebrations and good times.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer

Compensation:

• $75k - $90k

Jellycat Inc. is an Equal Opportunity Employer. We welcome applicants from all backgrounds and make employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or any other protected status. We are committed to a fair, inclusive workplace where everyone can thrive.