Job Description

Job Location: Crosby, MN 56441
Salary Range: $29.68 - $34.92 Hourly

Heartwood, a senior living community is seeking a full time Office Manager to handle all revenue-generating functions, process monthly rent and ancillary charges, maintain financial records, and ensure accurate resident billing. If you If you enjoy contributing to a team focused on caring for others and making a difference in our residents' lives, come join the Heartwood team. Potential for future growth into a supervisory role.
Full time position, Monday - Friday. Salary range: $29.68 - $34.92 per hour depending on experience.
Benefits: Health, dental, vision insurance along with company paid life and long-term disability insurance. Paid time off, retirement plan with company contribution, pet insurance, flexible schedule, and more. Premium pay if working on certain holidays.
Responsibilities:
- Ensure resident and payer setup in the software is accurate and complete from the outset, recognizing the downstream impact of setup errors on billing accuracy, collections, and resident trust.
- Bill Assisted Living, Skilled Nursing and Elderly Waiver services accurately and timely.
- Audit accounts regularly to ensure all services are billed accurately and timely, minimizing rework, corrections, and avoidable confusion for residents and families.
- Apply payments (ACH, EFT, cash, checks) accurately and promptly.
- Maintain appropriate DSO and timely collections.
- Monitor billing trends, aging, and collection patterns; take timely corrective action and escalate issues as appropriate to minimize unresolved balances.
- Ensure accurate setup of resident rent and service charged and correct entry of EW authorizations.
- Maintain accurate financial recordkeeping, including ledgers, receipts, cash journals, deposits, purchasing, and accounts payable.
- Maintain a welcoming, high-quality service environment with effective communication to residents, visitors, and staff.
- Ensure compliance with regulations and administrative best practices.
- Use independent judgment to evaluate options and make decisions.
- Maintain positive customer relationships and uphold resident rights and confidentiality.

Qualifications
- High school diploma. College coursework a plus.
- Minimum of two years of leadership experience in healthcare or customer service.
- Minimum of two years Elderly Waiver/Medicaid billing experience with strong knowledge of Medicare, Medicaid, and third-party reimbursement.
- Strong attention to detail, ability to prioritize, and work independently.
- Excellent communication, customer service, problem-solving, and organizational skills.
- Proficiency with Microsoft Office.
- Ability to read, write, speak, and understand English.
- Ability to support Heartwood's mission and Christian culture through communication and conduct.
Located in Crosby, MN, Heartwood offers a range of senior living options, including independent living, assisted living, memory care, and a skilled nursing facility. Our 30-acre campus is located close to the Brainerd and Cuyuna Lakes recreation areas and is surrounded by woods and wildlife providing a serene environment for residents and staff.
Equal Opportunity Employer