Job Description

Office Manager

FLOFORM Countertops – Auburn, WA
Full-Time | Monday–Friday

About the Role

We’re hiring an Office Manager to keep our Auburn operations running smoothly and ensure every customer has an exceptional experience from start to finish.This is a key role for someone who thrives in a fast-paced environment, values accuracy, and enjoys balancing operations, customer service, and coordination.

About FLOFORM

FLOFORM Countertops is a leading manufacturer, seller, and installer of premium surface countertops. With 16 branches and 5 manufacturing facilities across the Pacific Northwest and Western Canada, we complete over 20,000 installations annually.Established in 1961, we’re proud to be recognized as one of the Best Managed Companies in North America.

What You’ll Do

• Prepare accurate estimates using blueprints and measurements
• Process orders, quotes, and payments with a high level of accuracy
• Ensure pricing, invoicing, and documentation are correct and up to date
• Keep projects moving efficiently by coordinating with internal teams
• Deliver excellent customer service via phone, email, and in person
• Resolve customer concerns and escalate issues when needed
• Maintain organized records and clear communication with customers
• Assist customers with product selection and provide guidance
• Support showroom presentation and maintain displays

What You Bring

• 2+ years of customer service experience (construction or countertops preferred)
• Experience with blueprint reading or measurements is an asset
• Strong attention to detail and organizational skills
• Comfortable using Microsoft Office and CRM systems
• Excellent communication and problem-solving abilities
• Ability to handle challenging situations professionally
• Basic math skills
• Valid driver’s license

Compensation & Benefits

• Salary: $80,000 benefits package
• Medical, Dental, Vision, and Prescription coverage
• Paid Time Off (PTO)
• Company-paid Life and AD&D Insurance
• Employee Assistance Program (EAP)
• Medical & Dependent Care FSA
• 401(k) Plan

Our Culture

At FLOFORM, we value accountability, teamwork, and delivering a great customer experience. Our Auburn team works closely together in a fast-paced environment where accuracy, communication, and reliability matter.

Apply Today

If you’re ready to take on a role where your organization, leadership, and customer service skills make a real impact, we’d love to hear from you.Submit your resume today and join a team committed to quality and excellence.