Job Description

It all humbly started in a small garage. Three decades later, Bone Dry Roofing has grown into one of the biggest residential roofing companies in the Midwest and beyond. In 2024, Bone Dry Roofing was named Roofing Contractor of the year and made the list of the Best Places to Work in Indiana by the Indiana Chambers of Commerce. We're not a franchise; we're a family-owned and operated business with 19 locations and 500+ employees. We pride ourselves on our respect for homeowners and their property, which is why every member of our crew is trained and certified. Our goal is simple: to give peace of mind to our customers, employees, and neighbors. If you're looking for a position where you can grow your career and contribute to a company with strong values, join the Bone Dry Family!

Office Manager: Customer Service Expert
Bone Dry is in search of a qualified Office Manager to support the company's sales goals through good customer service, maintaining quality relations with existing accounts, and providing sales coverage. You will play a crucial role in ensuring efficient workflows and effective communication, as well as assisting the General Manager.
This is a full-time position for onsite work location St. Louis, MO.

Duties and Responsibilities

• Process all sold projects.
• Create job packets and leave in the appropriate area.
• Process credit applications for salesmen.
• Call the homeowner to schedule roofs and other projects.
• Send roof orders to the Distributor.
• Send payment links and reminders after each project.
• Facilitate the closing process of each completed project
• Make AR calls.
• Enter completed repair job pictures in CRM.
• Answer all calls - make sure all calls get answered even if having to put someone on hold is needed
• Greet all incoming customers.
• Schedule and confirm sales appointments
• Call all Contractor Nation and Home Advisor leads - if unable to reach by phone and email is given, send a short email
• Process route sheets daily, including task information from prior day and reschedule any appointments listed to be rescheduled on route sheets.
• Process open proposals in CRM.
• Secure mail and apply any payments from checks received.
• Make deposits
• Do courtesy reminder calls for appointments - mark customers on the route sheet with a check mark if you spoke with them and a "LM" if you had to leave a message.

Qualifications

• High school diploma or equivalent
• Valid driver's license
• Pass a background check and Pre-employment Drug Screen
• Prior customer service experience preferred
• Prior administrative/office experience a plus

Compensation and Benefits

• Hourly compensation range of $18 to $20 commensurate with experience
• Medical, Vision, and Dental insurance
• Company paid Life Insurance
• Company paid short-term disability
• 401(k) plan
• PTO, Vacation, and Holiday pay

At Bone Dry-We build more than roofs. We build careers!

Whether you begin in production as an apprentice or technician, or in administration, customer service, or sales, you will be provided great training and development, leading to career advancement opportunities. Apply and start on your career path today.