Job Description

Ticketek Entertainment Group is a Fan Experience Group, powered by digital, data, and technology, and united by a shared purpose – We Partner to Make Life Better Live. With the Fan as our Star, TEG brings together Ticketing (Ticketek, Eventfinda), Entertainment (TEG Live, TEG Sport, TEG Experiences), underpinned by Group capabilities (Ovation, Analytics, AI) to create, promote, and power world-class live entertainment.

We know fans are looking for experiences that turn into the stories they tell for the rest of their lives - the shared connections, the memories that stick and the moments that happen when you live life live.

Role Purpose

We’re looking for an organised, proactive and high-energy Office Manager to run our Sydney HQ. This isn’t a “sit-behind-a-desk” role – you’ll be the face of the office across two busy floors, acting as the first point of contact for everyone from our senior leadership team to guests and couriers.

Reporting to the Chief People Officer, you’ll be an essential part of the People Team and a key ambassador for our culture and values. You’ll play a central role in creating a welcoming, well-run and engaging workplace, ensuring the day-to-day operations of the office run smoothly while helping bring our workplace culture to life.

Requirements

Outcomes to Deliver

• Own the Front of House Experience: You are the face of TEG Sydney. You’ll manage the reception energy, ensuring every guest and team member feels welcome. You’ll keep the wheels turning by managing mail, deliveries, access passes, and the shared office inbox with a proactive, "can-do" attitude.
• Curate the Workspace: We have two floors of fast-paced activity, and you’ll keep them running seamlessly. From managing seating layouts and meeting room logistics to ensuring the pantry is always stocked and tidy, you take pride in a workplace that looks and functions at an exceptional level.
• Drive Our "Live Life Live" Culture: Help create a vibrant office culture. You’ll lead the Social Committee, bring the team together for morning teas and happy hours, and you’ll lead the planning and delivery of our end-of-year celebration.
• People Team Partnership: You’ll provide vital support to our People Team by managing rewards and recognition, booking training, and preparing onboarding kits for new starters. You’ll also use your creative side with Canva to design internal newsletters and keep our team communications looking sharp.
• Support Our Leadership: Working closely with the Chief People Officer and our EA team, you’ll support our leadership team to handle expense administration and organise meeting rooms, catering, and logistics for board meetings. You’ll be vital in ensuring operations run smoothly.

Capabilities to Bring

• Operational Execution: Highly organised with a focus on administrative precision. You'll bring strong organisational and multitasking skills to ensure office logistics and internal schedules run smoothly.
• Proactive Mindset: You proactively identify office needs and move with speed and adaptability to resolve them.
• Professional Communication: Excellent interpersonal skills with the ability to provide clear, direct, and helpful support to stakeholders at all levels, from guests to the Executive team.
• Technical Proficiency: Experience using Canva for professional layouts and Google Workspace for daily operations. You have the ability to work at pace while maintaining high attention to detail.
• Shared Success Mindset: A collaborative approach to work. You are comfortable rolling up your sleeves to support the People Team and EAs, focusing on shared outcomes and a high-standard workplace experience.

Experience & Skills

• Proven experience in office management, workplace coordination, or senior administration.
• Demonstrated ability to coordinate internal events and vendor relationships.
• Ability to manage multiple priorities in a fast-paced environment.
• A background in hospitality or events is highly regarded.
• Note: This role is based at our Sydney HQ five days per week to provide essential front-of-house support.

Benefits

Here’s a taste of what TEG offers:

• Complimentary event tickets
• Birthday and volunteering leave
• Wellbeing discounts & flu vaccinations
• Paid parental leave & free employee support (EAP)
• Global rewards and recognition
• Learning, development & career pathways
• A diverse, inclusive, and passionate team

Equal Opportunities

TEG is an equal opportunity employer committed to embrace diversity, respect, and care for our people and communities. If there are any adjustments that need to be made to ensure you have a fair and equitable experience in our recruitment process, please advise us when scheduling your interview.

*Only direct applications will be considered. No recruiters please*