Job Description

Replies within 24 hours Benefits:

• 401(k) matching
• Health insurance
• Vision insurance

Wrapped N Love Home Care LLC is seeking a highly competent, executive-level Office Manager / Director of Operations to oversee and manage the entire internal operational infrastructure of the agency. This role functions as the primary operational authority and the CEO’s day-to-day execution arm, ensuring the company operates at the Diamond Standard of Care without constant CEO intervention.

This is not an administrative or entry-level office role. This position carries substantial authority, accountability, and discretion, requiring independent judgment, firm leadership, and the ability to manage people, systems, and compliance in a fast-paced healthcare environment.

Core Responsibilities

Executive Operations & Office Leadership

• Oversee and manage all internal office operations to ensure efficiency, compliance, and operational excellence
• Serve as the primary operational decision-maker in the CEO’s absence
• Implement, enforce, and continuously improve company policies, procedures, and Diamond Standards
• Maintain visibility and accountability across all departments, deadlines, and deliverables

Human Resources & Staffing Authority

• Lead full-cycle hiring, on-boarding, training, supervision, and termination of caregivers and administrative staff
• Conduct employee counseling sessions, issue formal write-ups, and implement corrective action plans
• Maintain complete, audit-ready employee files and documentation
• Coordinate benefits administration, payroll communication, scheduling alignment, and HR compliance
• Enforce professionalism, attendance, performance expectations, and company culture

Care Coordination & Client Oversight

• Supervise intake, assessments, care coordination, and case transitions
• Address and de-escalate client, family, and caregiver concerns promptly and professionally
• Ensure continuity of care, staffing coverage, and service quality across all cases
• Uphold and protect Diamond Care Standards at all times

Compliance, SOP's & Risk Management

• Create, update, and enforce Standard Operating Procedures (SOP's) across departments
• Ensure compliance with state regulations, licensing requirements, HIPAA, and company policies
• Identify operational risks and implement corrective and preventative controls
• Maintain inspection, audit, and compliance readiness

Administrative Oversight & Delegation

• Oversee all administrative workflows, documentation, reporting, and internal communications
• Delegate tasks strategically and follow through until accurate completion
• Prevent breakdowns in execution through structured oversight and accountability
• Provide regular operational updates to the CEO

Marketing & Brand Support

• Support execution of internal marketing strategies, referral follow-ups, and community outreach initiatives
• Ensure brand consistency, professionalism, and alignment across all internal and external touch points

Required Qualifications

• 5–7+ years of leadership or management experience in healthcare, home care, or a regulated service industry
• Proven experience managing staff, operations, compliance, and conflict resolution
• Strong working knowledge of HR practices, employee relations, and labor compliance
• Demonstrated ability to operate independently with sound judgment and discretion
• Exceptional organizational, communication, and leadership skills
• High emotional intelligence with a firm, professional leadership presence

Preferred Experience

• Home care agency or healthcare administration experience
• Experience developing SOP's, policies, and internal operational frameworks
• Familiarity with EVV systems, scheduling platforms, and payroll coordination

Key Competencies

• Executive-level accountability and follow-through
• Policy-driven leadership and decision-making
• Strong de-escalation and conflict resolution skills
• Operational discipline with zero tolerance for low standards
• Commitment to excellence and The Diamond Standard of Care

Why Join Wrapped N Love Home Care
Wrapped N Love Home Care LLC is a growing, values-driven organization committed to delivering exceptional care while maintaining rigorous operational and ethical standards. This role offers the opportunity to lead operations with authority, influence outcomes directly, and help scale a high-performing organization.
Compensation: $60,000.00 - $65,000.00 per year

Professional caregivers go by many names: homemakers, home care aides, home health aides, certified nursing assistants, personal care assistants, direct care workers. No matter the name, what they all have in common is a calling to care for people in the comfort of their own homes.

This agency is independently owned and operated. Your application will go directly to the agency, and all hiring decisions will be made by the management of this agency. All inquiries about employment at this agency should be made directly to the agency location, and not to Home Care Evolution Corporate.