Transform Lives - Lead Change - Join Project Hospitality

Are you passionate about addressing behavioral health needs on Staten Island? Project Hospitality, the largest not-for-profit on Staten Island, is seeking a dynamic Office Manager to join PREP, our OASAS 820 residential treatment program. In this critical role, you’ll provide administrative oversight facilities management of the program reporting directly to the Clinical Director. You’ll become a valuable part of the innovative and welcoming residential treatment environment we seek to provide for our clients. This role offers the chance to leave a lasting impact on the lives of individuals by helping them find stability, dignity and hope when they need it most.

We’re looking for someone who can:

• Work in a fast paced and dynamic environment
• Utilize their excellent interpersonal skills to ensure that all of our clients are treated with warmth and respect
• Use their excellent communication skills not only with our clients and other visitors to the clinics but also with our diverse treatment team
• Utilize their technological skills as they use varied computer systems, phone systems and our security system
• Multitask without becoming overwhelmed

What we’ll expect you to do:

• Answer incoming calls to the program
• Update insurance authorizations in client electronic health records.
• Monitor mail, program referrals and incoming faxes. Distribute the documents to the appropriate staff and clients.
• Meet with clients to screen for entitlements, submit applications and follow-up with HRA
• Responsible for ordering and maintaining inventory of all office and program supplies, including medical supplies as required by the medical staff
• Promptly and correctly submit purchase orders and check requisitions to Director for approval
• Conduct, track and log monthly fire drills to ensure compliance with executing egress and ensure fire extinguishers are serviced according to expiration dates
• Notify Clinical Director and/or Area Director of administrative/facilities issues requiring a prompt response
• Demonstrate flexibility and reliability with staff regarding lunch/break coverage
• Oversee maintenance of office equipment and applicable service contracts
• Demonstrate professional interactions with staff, vendors, auditors and clients
• In the absence of the Facilities/Food Coordinator, serve as a back-up to ensure food is prepared and distributed, accordingly. Order food supplies as needed.
• Daily monitoring of the facility to ensure point(s) of egress are clear, hallways are free from egress obstruction and ensure all facility repairs are immediately addressed
• Communicate with housekeeping to ensure infection control cleanliness of all areas of the facility

Additional Benefits you’ll receive:

• Generous PTO starting at 3 weeks’ Vacation plus paid Holidays, NYS Paid Sick Time and Personal Days
• 403 B; with annual discretionary agency-funded bonus
• Medical Benefits (Dental, Vision, General Health, Behavioral Health, FSA: Health, Dependent care, and Transit)
• Access to unique membership-based training and continuing education credits
• Tuition reimbursement
• Employee Assistance (EAP)
• Voluntary Life insurance (Agency and Employee sponsored), Short Term and Long Term Disability

Are YOU Ready to Join a Mission-Driven Team?

The credentials and experience we require:

• High School Diploma or GED, some college preferred.
• Related clerical/secretarial experience needed.
• Computer skills such as proficiency with Microsoft Word, Excel, and Google Workspace are required
• Must be able to navigate and work within an Electronic Health Records system (EHR)
• Must have the ability to establish workload priorities and balance diverse projects
• Must have exceptional oral and written communication skills pertaining to individuals and groups regarding complex and sensitive issues and/or regulations
• Possess or obtain food handler’s license
• Physical abilities to perform the essential job function is needed