Transform Lives - Lead Change - Join Project Hospitality

Are you passionate about addressing homelessness in New York City? Project Hospitality, the largest not-for-profit on Staten Island, is seeking a dynamic Office Manager to join Hospitality House, our Department of Homeless Service Family shelter. In this critical role, you’ll be a key administrative leader who aids in the smooth and efficient daily operations of the family shelter. This role supports shelter staff, manages office systems, coordinates administrative functions and helps maintain compliance with agency policies and funder requirements. You’ll become a valuable part of the innovative and welcoming environment we seek to provide for the families we serve. This role offers the chance to leave a lasting impact on the lives of individuals by helping them find stability, dignity and hope when they need it most.

We’re looking for someone who can:

• Thrive in a fast-paced, mission-driven environment
• Utilize their excellent interpersonal skills to ensure that all our families are treated with warmth, compassion and respect
• Use their excellent communication skills not only with our families and other visitors to the shelter but also with our diverse team
• Utilize their technological skills as they use varied computer systems, phone systems and our security system
• Multitask without becoming overwhelmed

What we’ll expect you to do:

• Manage tasks, client intakes, phone coverage and mail distribution
• Maintain inventory and ordering of office and program supplies
• Assist in budget tracking and processing of invoices
• Maintain confidential client records and staff files in accordance with regulatory standards
• Support staff scheduling and internal communications
• Assist in preparing reports and documentation for audits, funders and leadership
• Provide administrative support for meetings, trainings and events
• Serve as liaison with vendors, contractors, and external agencies as needed
• Support onboarding of new staff with office setup, technology coordination and access credentials
• Promote a welcoming, trauma-informed and culturally responsive environment for families and staff

Additional Benefits you’ll receive:

• Generous PTO starting at 3 weeks’ Vacation plus paid Holidays, NYS Paid Sick Time and Personal Days
• 403 B; with annual discretionary agency-funded bonus
• Medical Benefits (Dental, Vision, General Health, Behavioral Health, FSA: Health, Dependent care, and Transit)
• Access to unique membership-based training and continuing education credits
• Tuition reimbursement
• Employee Assistance (EAP)
• Voluntary Life insurance (Agency and Employee sponsored), Short Term and Long Term Disability

Are YOU Ready to Join a Mission-Driven Team?

The credentials and experience we require:

• High School diploma or GED required; Associate's or Bachelor’s degree preferred
• Minimum 2–3 years of office management, administrative support or related experience (preferably in a nonprofit or social services setting)
• Strong organizational, communication, and multitasking skills
• Proficiency in Microsoft Office Suite and Google Workspace; experience with database systems is a plus
• Driver's License required
• Ability to maintain confidentiality and professional boundaries
• Comfortable working in a diverse, team-oriented and crisis-responsive environment
• Bilingual skills are a plus
• Must have the ability to establish workload priorities and balance diverse projects
• Must have exceptional oral and written communication skills pertaining to individuals and groups regarding complex and sensitive issues and/or regulations