Job Description

Under general supervision, to perform work providing support and activities of the surgical care provider(s) and team by providing patient care, assisting with procedures, patient care follow-up, coordinating schedules between referring physicians and the practice, scheduling surgeries, maintenance of patient flow, gathering, documenting and verifying insurance eligibility and benefits information, accurately documenting patient's financial responsibility, monitoring physician schedules and supplies. Interacts and collaborates with internal and external departments, businesses, insurance companies and billing services. Ensures and oversees the daily functions/operations of the practice are in conjunction with the needs of the physician and patients.

Responsibilities

PRINCIPAL DUTIES AND RESPONSIBILITIES(*Essential Functions)

Qualifications

JOB SPECIFICATIONS(Minimum Requirements)KNOWLEDGE, SKILLS, AND ABILITIES

• Knowledge with working with electronic health records and practice management systems.
• Knowledge in current CPT coding is desirable.
• Must possess good written and verbal communication skills, organizational/analytical skills, mathematical skills and basic personal computer skills..
• Customer service oriented attitude and behavior.
• Knowledge of procedures for maintaining safety of the patient.
• Knowledge of medical terminology.
• Proficient operational knowledge of equipment and infection control.
• Demonstrated professional courtesy and non-judgemental.
• Ability to respond to the patient's needs, recognize a medical emergency and to provide care under stressful and emergent circumstances.
• Ability to assess and interpret data about the patient's status in order to identify each patient's age specific needs and provide the care needed by the group serviced.
• Ability to work independently and in a team environment.
• Ability to multi-task, prioritize, work independently, exercise good judgement and work with employees/providers at all levels and with external parties.
• Ability to respond to the patient's needs, and the ability to empathize and provide compassionate patient care.
• Document all activity done on each account and update EPIC systems on all accounts that need billing to insurance.
• Must have working knowledge of insurance claim filing, collections and established refund processing procedures.
• Enter the proper billing indicators/account note types on each account work for productivity tracking.

EDUCATION

• High School Diploma/GED Equivalent Required
• Associates Business Preferred
• 4 Healthcare/Medical - Physician/Surgeon Preferred
• Medical Assistant Certification must be obtained within 6 months of hire.
• Certified Cardiac Pulmonary Resuscitation

STANDARDS OF BEHAVIORMeets the Standards of Behavior as outlined in Personnel Policy and Procedure #1, Employee Relations Code. CONFIDENTIALITY/HIPAA/CORPORATE COMPLIANCEDemonstrates knowledge of procedures for protecting and maintaining security, confidentiality and integrity of employee, patient, family, organizational and other medical information. Understands and supports the commitment of Methodist Hospitals in adhering to federal, state and local laws, rules and regulations governing ethical business practices for healthcare providers. DISCLAIMER - The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. The statements are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required.