Job Description

Office Home Medical Equipment Coordinator

RHSC is looking to hire a Office Home Medical Equipment Coordinator to join our team! Come join us as a Partner for Good and help us make an impact on the care and experience that our patients and their families receive every day.

Position Summary:

This position will coordinate administrative functions and workflows in providing clinical and billing services to Home Medical Equipment (HME) patients. Major responsibility will be to support the customer service, clinical, and billing functions for HME as well as support and follow-up for HME patients. This position has primarily clerical responsibilities with other duties that include office supply management and medical equipment procurement and coordination. Management and triaging of department phone calls is a major component of this role.

Work Schedule:

Casual, Monday - Friday, some weekends as needed

Required Qualifications:

• Education:
• High school diploma/GED, associates or bachelor’s degree
• Experience:
• One or more years of sales customer service experience in a durable medical equipment or business environment with high service standards required.
• Knowledge, Skills, and Abilities:
• Analytical, data entry and mathematical ability
• Moderate computer working knowledge (i.e., Windows, Word, Excel, and Outlook)
• Ability to multitask and coordinate projects
• Experience managing customer service issues via telephone
• Knowledge of sleep therapy supplies and equipment, product lines, and insurance guidelines for reimbursement is desirable

Preferred Qualifications:

• Education:
• Advanced degree in relevant medical field (e.g., coding, medical administrative) preferred.
• Experience:
• Four (4) years clerical/data entry experience preferred. Prefer previous medical and customer service experience at a Durable Medical Equipment company. Experience with inventory management, electronic health care management software, merchandising and performing retail transactions preferred. Sales and customer service training a plus.
• Licensure/ Registration/ Certification:
• Basic Life Support (BLS) certification preferred.
• Knowledge, Skills, and Abilities:
• Knowledge of the medical customer service is beneficial
• Advanced working knowledge of electronic medical record systems
• Phone customer services skills
• Advanced computer working knowledge (i.e., Word, Excel, and Outlook)

At HealthPartners we believe in the power of good – good deeds and good people working together. As part of our team, you’ll find an inclusive environment that encourages new ways of thinking, celebrates differences, and recognizes hard work.

We’re a nonprofit, integrated health care organization, providing health insurance in six states and high-quality care at more than 90 locations, including hospitals and clinics in Minnesota and Wisconsin. We bring together research and education through HealthPartners Institute, training medical professionals across the region and conducting innovative research that improve lives around the world.

At HealthPartners, everyone is welcome, included and valued. We’re working together to increase diversity and inclusion in our workplace, advance health equity in care and coverage, and partner with the community as advocates for change.

Benefits Designed to Support Your Total Health

As a HealthPartners colleague, we’re committed to nurturing your diverse talents, valuing your dedication, and supporting your work-life balance. We offer a comprehensive range of benefits to support every aspect of your life, including health, time off, retirement planning, and continuous learning opportunities. Our goal is to help you thrive physically, mentally, emotionally, and financially, so you can continue delivering exceptional care.

Join us in our mission to improve the health and well-being of our patients, members, and communities.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant because of race, color, sex, age, national origin, religion, sexual orientation, gender identify, status as a veteran and basis of disability or any other federal, state or local protected class.