Job Description

Office Head Technician

Birmingham

£26,000 to £28,350.40 plus commission

Hours: 9:00am to 5:30pm, Monday to Friday

Do you love gadgets and enjoy helping people?

At iSmash, we bring broken devices back to life and support customers when they need us most.

From smashed screens to dead batteries, you'll be the friendly expert who gets them reconnected quickly.

About the Role

• You will operate within an office environment, where customers pre‑arrange appointments and attend according to their scheduled times.
• You'll work independently, delivering high‑quality repairs while creating a warm, reassuring experience for every customer who walks through the door.
• You'll manage stock, keep the basics running smoothly and spot opportunities to boost sales.
• Office locations can be fast‑paced, so you'll need confidence working solo and the ability to stay organised.
• The goal is simple: make your office the go‑to place for quality repairs.
• You will be is an individual contributor opportunity and will report to the area manager.

What You'll Do

• Repair smartphones and tablets, including screens, batteries and cameras.
• Greet customers, answer questions and offer helpful tech advice.
• Online appointment ownership and managing repairs throughout the week
• Stock management
• Follow safety guidelines to maintain a secure environment.
• Support sales by recommending accessories and solutions.

What You Need

• Experience repairing smartphones or tablets for brands like Apple, Samsung or Google.
• Hands-on experience repairing smartphones or tablets for major brands such as Apple, Samsung, or Google.
• Clear, friendly communication skills with the ability to support customers.
• Ability to work independently, using your initiative to diagnose and resolve issues.

Benefits

• Earn a good living: £26,000 to £28,350.40 basic salary plus an attractive commission structure to boost your earnings.
• Grow with us: Personalised career development and ongoing training opportunities.
• Enjoy great perks: Company pension, extra holiday days with each year of service, and potential relocation support.
• Healthy work life balance: 21 days holiday plus 8 bank holidays.
• Be part of a winning team: Join an award‑winning tech repair company with a fun, supportive culture and an annual awards party.

About iSmash

iSmash is the place for fast, reliable repairs of smartphones, tablets and computers. We also offer mobile accessories and refurbished devices. Since opening in 2013, we've expanded to 37 shops across the UK and continue to grow, proudly offering a lifetime warranty on screen repairs. iSmash is part of Assurant, Inc. a Fortune 500 global leader serving over 300 million consumers worldwide.

We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

Ready to make a difference? Join our team and help us create a world without #techstress #LI‑Onsite

Helping People Thrive in a Connected World
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What’s the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 14 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way

Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

AI and Biometric Usage

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Employment is contingent upon completion of a required identity verification process, which may include biometric technology, where permitted by applicable law and subject to applicable notice and consent requirements. See our Privacy Notice to learn about Assurant’s privacy practices, including our use of AI-enabled technology, automated decision making, and biometric information.

Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.

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