Job Description

• The Role

  We’re looking for an Office & Experience Manager to lead the day-to-day operations of our NYC office while shaping a space that reflects our culture, energy, and standards.

  This role goes beyond traditional office management. You’ll be responsible for ensuring the office runs seamlessly from an operational and facilities standpoint—while also creating an environment where people feel connected, supported, and excited to be in the space.

  As we transition into our new office, this role will initially focus on supporting office setup, operational readiness, and ensuring the space is fully equipped and prepared for full team occupancy.

  You’ll be the go-to person for how the office functions, feels, and evolves.

  What You’ll Be Doing

  Office Operations & Facilities (Core Ownership)

  • Own the day-to-day running of the NYC office, ensuring it is clean, safe, fully functional, and operating at a high standard

  • Act as the primary point of contact for building management and all office-related vendors

  • Oversee maintenance, repairs, and servicing of the space, ensuring any issues are resolved quickly and effectively

  • Manage office utilities, services, and subscriptions (e.g. internet, cleaning, waste, office services)

  • Ensure the office remains compliant with health, safety, and building requirements

  • Manage inventory, ordering, and stock levels across office supplies, snacks, beverages, and equipment

  • Maintain the overall presentation and experience of the space—from layout and lighting to meeting room readiness and shared spaces

  Building Operations & Compliance

  • Act as the day-to-day liaison with building management, ensuring adherence to building policies and requirements

  • Oversee coordination of building services including cleaning, waste management, and general maintenance in line with building standards

  • Ensure the office is maintained in accordance with building and safety requirements, including shared spaces and back-of-house areas

  • Coordinate access, deliveries, and vendor visits in line with building procedures and guidelines

  • Support management of office-related service contracts (e.g. cleaning, maintenance, HVAC servicing where applicable)

  • Maintain documentation and organization of key building-related information, contacts, and requirements

  Office Setup & Transition (Immediate Priority)

  • Support final stages of office setup ahead of full team occupancy

  • Coordinate delivery, setup, and organization of office supplies, equipment, and shared spaces

  • Ensure the office is fully operational, stocked, and ready for day-to-day use

  • Partner with U.S. leadership to establish best practices for how the space is used and maintained

  Employee Onboarding Support

  • Partner with the U.S. People Manager to support onboarding for new joiners, including office orientation, and ensuring a smooth Day One experience

  • Manage and distribute office access (key cards/fobs) for new hires, remote employees, and visiting team members (including London team)

  Events, Culture & Experience

  • Bring energy and creativity to how the team connects, collaborates, and spends time together

  • Support Sr. EA to plan and execute internal events, social moments, and cultural initiatives

  • Be the first point of contact for all guests, clients, and visitors—setting the tone from the moment they arrive

  • Prepare the office ahead of guest arrivals, ensuring meeting spaces are clean, set up, and presentation-ready

  • Support client hosting and ensure a seamless in-office experience including refreshments, seating, and overall experience while onsite

  • Create a space that feels intentional, welcoming, and reflective of BDB’s culture

  • Provide coordination support for external-facing events hosted in the office, client activations, and FiveTwoNine moments in partnership with Marketing (logistics, vendors, and on-site support)

  • Coordinate post-event resets, including cleaning, organization, and restocking

  Workspace & Office Coordination

  • Own the management of conference room bookings and desk allocation, ensuring smooth day-to-day use of the space

  • Oversee the readiness of shared spaces, ensuring rooms are tidy, functional, and set for use

  • Maintain overall office flow and organization to support hybrid working and team collaboration

  IT & Operational Support

  • Coordinate with the U.K. IT team on office hardware needs

  • Track and maintain office equipment and inventory

  • Provide light troubleshooting support for in-office tech issues

  • Support hybrid meeting setups where needed (cameras, microphones, conferencing tools) to ensure smooth collaboration

  Cross-Team & Operational Support

  • Support broader operational needs tied to the office and leadership team

  • Assist with logistics for internal meetings, leadership sessions, and team moments

  • Act as a connector across teams—helping break down silos and keep things running smoothly

  What You Bring

  • 4–6+ years experience in office management, workplace operations, or employee experience

  • Strong operational mindset with the ability to manage vendors, facilities, and day-to-day office needs

  • Highly organized with the ability to juggle multiple priorities

  • Proactive and solutions-oriented—you spot problems before they become problems

  • Strong interpersonal skills and confidence working across teams

  • A natural host—you care about how people feel in a space

  • Comfortable owning both the details and the bigger picture
    

About Billion Dollar Boy

Billion Dollar Boy is the award-winning social agency with Creator Instinct®. We believe that to win in a social-first world, you need to be creator-first. And we’re here to transform how brands grow in a creator world, inspiring them with sharper strategy and creative work designed for the places where people actually are.

Since 2014, BDB has partnered with iconic brands, including Heineken, Nike, Unilever, PepsiCo, and L’Oréal. Our work has been recognized by Cannes Lions, Campaign Awards, The Drum, Webby Awards, and Shorty Awards.

Powered by Creator Instinct®, we’ve captured what great creators do naturally. We sense, shape, and scale cultural energy, translating it into a structured system for brands. This allows us to systematically turn cultural energy into commercial impact.

All of this is enabled by Companion, our proprietary technology. Now, we can deliver empirical, data-driven insights and end-to-end strategy, as well as AI to validate and scale performance.

And FiveTwoNine keeps us connected to our global network of creators. This fuels the system with creator insight and behaviour, as well as community understanding, allowing brands and talent to effective co-create campaigns that are perfect for the target audience.

Together, we are able to create industry-leading creator-driven social campaigns. In 2025, BDB and Companion were named Global Agency of the Year and Global Tech Platform of the Year at the Global Influencer Marketing Awards. And in the same year, we also received a prestigious IPA Effectiveness Accreditation.

BDB has also been named as AdWeek’s Fastest Growing for five consecutive years. While BDB was named Agency of the Year at the 2025 Drum Awards, as well as Social & Creator agency of the year by AdWeek.

Our Culture

Our mission is to redefine advertising by reflecting culture through the voices of creators, where creativity is democratized, and technology is the driving force behind impact. We champion equity and inclusion, and believe that diversity sparks creativity, problem-solving, and well-being. Along with fostering these values, BDB is committed to being the most innovative creator marketing agency in the world through initiatives like FiveTwoNine and Muse.

Our Values

We believe one of the biggest issues advertising agencies face is reputational. Our vision is to change that by setting a new standard of advertising with a greater social purpose, where creativity is democratised, and technology drives efficiency and effectiveness.

Billion Dollar Boy has identified industry problems and potential solutions, leading to a set of Future Behaviours that should be adopted by every agency to positively change advertising as a whole:

• Be Fair, Be Transparent - treat everyone fairly, ensure recognition
  

• Intentional Inclusivity - Actively listen, value diverse perspectives
  

• Champion Curiosity - Be curious, embrace feedback, explore new ideas
  

• Own it - Take accountability, be adaptable, lead by example
  

• Work for Tomorrow - Make decisions that contribute to a better future for BDB
  

• Kindness Over Ego - Lead with empathy, humility, and honesty
  

• All other call-outs!
  

Equal Opportunities

We encourage employees to be open and confident and appreciate that every member of the team makes a vital difference.

Billion Dollar Boy embraces equality, diversity and inclusion and will seek to promote these benefits in all of our business activities.

When recruiting new employees or when affording our current employees with opportunities for promotion, it means that we will:

• Recruit, develop and retain the most talented people, regardless of their background and make best use of their talents;

• Not discriminate unlawfully against any person;

• Select the best person for the job in terms of qualifications and abilities.

• This sets out our approach to equal opportunities and the avoidance of discrimination at work.

• A part of what we offer at BDB is a considerate suite of competitive benefits, which will be discussed with you throughout the interview process

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