Job Description

Hours

Shift Start Time:

Variable

Shift End Time:

Variable

AWS Hours Requirement:

8/40 - 8 Hour Shift

Additional Shift Information:

Start times: 7:30am - 8am

Weekend Requirements:

No Weekends

On-Call Required:

No

Hourly Pay Range (Minimum - Midpoint - Maximum):

$25.000 - $25.000 - $25.590

The stated pay scale reflects the range that Sharp reasonably expects to pay for this position.  The actual pay rate and pay grade for this position will be dependent on a variety of factors, including an applicant’s years of experience, unique skills and abilities, education, alignment with similar internal candidates, marketplace factors, other requirements for the position, and employer business practices.

What You Will Do
This position provides clerical and administrative support to the Operations Manager and Program staff. Assists with patient communication. Tracks billing and departmental expenses and verifies discharge audits are completed. Ensures efficiency of front desk workflow.

Required Qualifications

• H.S. Diploma or Equivalent

Preferred Qualifications

• 2 Years experience in managing an outpatient psychiatric office, medical practice, or related setting.

Essential Functions

• The position characteristics reflect the most important duties, responsibilities and competencies considered necessary to perform the essential functions of the job in a fully competent manner. They should not be considered as a detailed description of all the work requirements of the position. The characteristics of the position and standards of performance may be changed by TCMC with or without prior notice based on the needs of the organization.
  
  Maintains a safe, clean working environment, including unit based safety and infection control requirements.
  
  Helping the manager with staff and group scheduling
  
  Coordinating admissions, ensuring that they are scheduled appropriately, on days with openings and on days individualized services are available
  
  Helping with efficiency and work flow at the front desk
  
  Assisting clinicians with contacting patients that no-show or reluctant to attend program
  
  Communication of critical patient issues with different disciplines, such as MDs, nursing, MHW, and therapists
  
  Ensuring discharged audits completed and charts sent to Medical Record in a timely manner
  
  Tracking of billable units to ensure productivity per budget guidelines
  
  Tracking all expenses and ensuring appropriateness for approval
  
  Assisting with milieu management
  
  Assisting with EOC rounds per regulatory standards
  
  Responsible for managing and or coordinating the clerical tasks of the Program.
  
  Maintains Program related databases for statistical reports such as Renaissance Jr. program, daily and weekly reports, billing and demographics, as directed y the Operations Manager of Outpatient Behavioral Health.
  
  Coordinates and processes all billing charges in a timely manner.  Responsible for daily/monthly reconciliation of the billing and insuring the accuracy of charges submitted.
  
  Completes admission paperwork on all patients admitted to program.  Processes admission and discharge paperwork with the hospital admission office.
  
  Orders all supplies and services necessary to manage the Program including food service.
  
  Works collaboratively with Transportation Dispatcher and drivers to coordinate transportation for new admissions and changes in routes.
  
  Answers/screens all telephone calls and greets guests visiting the Program.  Facilitates communication between outside referral sources and appropriate Program staff.
  
  Directs patients to appropriate clinical staff as situations arise.
  
  Processes correspondence as requested by the Operations Manager.
  
  Communicates effectively with hospital personnel creating a positive and effective working relationship.
  
  Responsible for reconciliation of petty cash and reimbursement of the petty cash fund in a timely manner under the authority of the Operations Manager of Outpatient Behavioral Health.
  
  Other duties as requested by the Operations Manager of Outpatient Behavioral Health.

Knowledge, Skills, and Abilities

• Ability to create, organize and manage all clinical/administrative systems, required.
• Computer literate; knowledge of Microsoft Word, and Excel, required.
• Ability to collect and summarize statistical information, preferred.
• Ability to interact with patients, program staff, physicians, other departments and outside agencies in a professional manner, required.
• Ability to handle multiple demands in a calm, controlled manner, required.

Sharp HealthCare is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability or any other protected class