Job Description

ESSENTIAL JOB RESPONSIBILITIES

• Answer a high volume of incoming telephone calls daily, route calls to appropriate staff and/or take and distribute detailed messages to staff as needed.
• Assist Program Director with processing and submission of bi-monthly payroll. Handle New hire Personal and Payroll forms and maintain Personal files.
• Assist Program Director with maintaining and updating weekly Caseload Size and Status Report.
• Prepare and handle mail-outs of Quality Assurance/Consumer Satisfaction surveys quarterly accordance with Quality Assurance Manual requirements (10% Monitoring).
• Process Incoming and Outgoing Mail: Receive, open and date stamp incoming mail and distribute to appropriate staff. Process and apply appropriate postage for delivery of outgoing mail to the Post Office that day.
• Assist Project Director in maintaining the On-Call Schedule and notification to company's Answering services. Enter daily log of absences in calendar and logbook.
• Responsible for Locking and Unlocking Office doors for daily business.
• Greet and assist all visitors to the office while maintaining confidentiality.
• Monitor status of office supplies and place Supply Order as needed.
• Check Faxes regularly for processing and distribution to appropriate staff. Report repairs and follow up.
• Assist with maintenance of Copy and Fax machine (re-supply paper/toner, etc.).
• Data entry into computer system daily, create and produce reports as requested by Program Director, and Supervisors.
• Maintain tracking charts to ensure timely processing and submission of data to appropriate staff.

Requirements

III QUALIFICATIONS:

• Individual must be able to perform the essential duties satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required.
• Must have a High School Diploma or equivalent.
• Desktop Computer Skills - Internet, Microsoft 365, Excel

IV. PHYSICAL REQUIREMENTS:

• The employee is regularly required to operate a computer, file and retrieve written documents, communicate with others on the phone and in person.
• The employee is frequently required to walk, sit, use hands, and lift and/or move lightweight items.
• Ability to move independently or with reasonable accommodation within the facility and community. Must have a vehicle available, and the ability to communicate clearly.

V. WORKING CONDITIONS:

• Work is performed in a normal working office setting that is environmentally controlled. The noise level in the work environment is quiet to moderate.