Job Description

Schedule: Full time, Days.

• Under the direction of the Practice Manager, the Office Coordinator takes on the dual role of secretarial lead and clinical secretary for assigned Thompson practices.
• Coordinates PTO for clerical staff ensuring desk coverage. Provides supervisory back-up for non-assigned secretarial staff as needed.
• Establishes and maintains working relationships with all management staff and other FFTH staff.
• The Office Coordinator plays a vital role in assuring whole patient care is made available to each individual via overseeing workflow that includes the following, and personally performing the following: answering phones, convenient appointment scheduling, accurate and timely referrals and prior authorizations, verifying eligibility as well as understanding, interpreting and applying multiple insurance benefits in their application to specific patients.
• The Office Coordinator will input, classify and manage documentation in the office's electronic medical record (EMR) system.
• The Office Coordinator will assist in, and perform diverse tasks required to maintain an efficient and organized office.
• They will actively support physicians and nurses and be an enthusiastic participant in departmental meetings and actively identify ways to improve processes and service to patients.
• Individual must be able to manage demanding workload with accuracy and represent the office and staff professionally.
• Position requires excellent customer service skills with patients, and their families, other staff, physicians and other providers, management, vendors, and the public.

Qualifications:

• Secretarial experience required.
• Medical background is required.
• Computer knowledge and skills including but not limited to Microsoft Word required.
• Office Coordinator experience is preferred.
• Medical Administrative certification preferred.

Education and experience:

• High School Diploma or GED required.
• Associates Degree preferred.
• Medical terminology required.
• ICD-10/CPT coding experience preferred.
• 2 to 3 years of previous secretary/clerical medical office experience required.
• 2 to 3 years a office coordinator experience preferred.
• Strong EMR experience preferred.
• Computer knowledge and skills including but not limited to Outlook and Microsoft Office required.
• Knowledge of multiple insurance policies, administrative requirements, copayments, benefit coverage and their application to multiple patients for multiple scenarios as presented in a practice setting is strongly preferred.
• Other tasks as assigned.

Pay Range: $19.00-$25.00

Starting Pay: Based on experience

Thompson Health is an EOE encouraging individuals with disabilities and veterans to apply.