Huntsville Hospital

Office Coordinator, Full Time, 2nd Shift

Huntsville Hospital  •  Decatur, AL (Onsite)  •  1 month ago
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Job Description

Coordinates activities of the front office for scheduling patient office visits, procedures and tests with proficiency and compliance. Inputs patient demographic and insurance information to insure successful processing and payment of claims. Provides secretarial support for physicians and administrative staff.

Demonstrates through behavior Decatur Morgan Hospital’s mission, vision and values

Responsibilities

Key Responsibilities / Essential Functions

  • Greets patients and visitors in a prompt, courteous, and helpful manner. Communicates effectively with patients and/or family members to obtain needed patient information. Responsible for excellence in customer service and ensuring patient needs are met.
  • Responds to routine requests for information/service and directs visitors/patients to appropriate medical staff.
  • Adheres to office scheduling policies and makes and cancels appointments including but not limited to office visits, tests, and procedures through the office scheduling system and hospital system. Obtain pre-certification and/or referrals for patient appointments when necessary.
  • Adheres to office scheduling policies and makes and cancels appointments including but not limited to office visits, tests, and procedures through the office scheduling system and hospital system. Obtain pre-certification and/or referrals for patient appointments when necessary.
  • Enters and updates patient information in the computer system to include place of service, insurance type, policy holder, provider of service and referring physician.
  • Answers telephone in a timely manner, screens calls, takes messages, consults, and provides information.
  • Checks out patients, collects co-pays and payments on account balances and completes end of day deposit according to policy.
  • Manages and maintains physician and clinic schedules appropriately. Updates office schedule regularly for patient additions/cancellations.
  • Completes assigned responsibilities in an appropriate time frame.
  • Demonstrates flexibility when involved in changing situations.
  • Demonstrates professionalism in appearance and actions.
  • Attends required meetings. Participates in staff development and education activities.
  • Maintains work area and lobby in neat and orderly manner.
  • Maintains patient confidentiality.
  • Creates referrals in the scheduling system in a timely manner.
  • Qualifications

    Minimum Knowledge, Skills, Experience Required

    Education: High school graduate or GED.

    Experience: Prefer one year work experience in a medical office setting. Knowledge of medical terminology desirable. Word processing and computer experience desirable.

    Additional Skills/Abilities: Knowledge of grammar, spelling, and punctuation to type patient information. Skill in operating a computer, facsimile machine, and photocopy machine. Skill in greeting patients and answering the telephone in a pleasant and helpful manner. Ability to speak clearly and concisely. Ability to read, understand, and follow oral and written instruction. Ability to sort and file materials correctly by alphabetic or numeric systems. Ability to establish and maintain effective working relationships with patients, employees, and the public.

    Huntsville Hospital

    About Huntsville Hospital

    Huntsville Hospital is an 881-bed hospital that serves as the regional referral center for North Alabama and southern Tennessee. Huntsville Hospital is governed by the Health Care Authority of the City of Huntsville and is the second-largest hospital in Alabama. In recent years, the hospital has expanded its services throughout the region with the development of Huntsville Hospital Health System, which includes hospitals in Huntsville, Madison, Athens, Decatur, Boaz, Guntersville, Moulton, Red Bay, Sheffield, Scottsboro, and Fayetteville, Tenn. The Health System includes more than 2,300 patient beds and 19,500 employees.

    Industry
    Healthcare & Social Services
    Company Size
    5,001-10,000 employees
    Headquarters
    Huntsville, AL
    Year Founded
    1895
    Social Media