Job Description

We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us!

Your opportunity

We are looking for a super-organized and detailed-oriented Office Coordinator to support our San Francisco office! Please note that this is a fully in-office role requiring your presence five days a week from 8:00 AM to 5:00 PM. New Relic is a vibrant web services company whose people and culture make us who we are today. This is a place where your ideas and work have an impact!

You are process oriented, motivated, compassionate, and take pride in the appearance and care of our company visitors, employees and office. The main responsibilities for this role include overall reception duties, facilities coordination, vendor management, operational budget management & event planning. This role must develop and maintain positive relationships with key internal partners and provide a high level of care and customer service to multiple stakeholders (employees,guests, vendors etc).

What you'll do

• Reception services: Greet employees, guests, and vendors. Provide a welcoming atmosphere, ensuring a high-quality experience for all guests and employees
• Manage access badges, working closely with our Physical Security Program Manager and the building’s security team
• Conduct regular inspections of office equipment and kitchen appliances to identify maintenance needs, oversee and ensure prompt repairs to support a high-functioning workspace
• Oversee office supply inventory; responsible for ordering, stocking communal areas, and managing backstock organization to maintain an efficient and tidy workspace
• Support Health and Safety and emergency preparedness program support
• Oversee the office snack and beverage program by managing inventory, stocking, checking for product freshness, and curating selections that align with employee preferences and budget guidelines
• Plan and coordinate in office events including scheduling, determining location, decorating, ordering food, entertainment and other support services
• Partner with Executive Assistants and Chief of Staff with onsite support as needed
• Answer tickets and monitoring team Slack channel for requests that come in from employees (e.g. inquiries on business cards, general office information, ergonomic assessment scheduling, etc)
• Distribute company reception voicemail recordings to the appropriate teams
• Manage end-to-end mailroom operations, including FedEx label creation for other teams, receiving company mail, date-stamping, and digitizing incoming correspondence to ensure accurate and timely distribution to appropriate departments
• Support culture-building initiatives, partnering with Social Impact lead to serve as a local "champion", helping to source and promote local opportunities for Relics to volunteer.

This role requires

• 2+ years experience in office coordinator or facilities role
• Strong customer service orientation with a vibrant, outgoing personality with a natural ability to build rapport and serve as the welcoming 'face' of the office
• Ability to work autonomously with minimal direction
• Experience with event planning and program coordination
• Flexible and adaptable, ability to work independently
• Excellent communication and problem solving skills
• Strong organizational skills coupled with attention to detail and follow-through
• Ability to work efficiently within deadlines
• Familiarity with mac, Jira, Coupa, Google Workplace, and Slack
• Must be currently located within a commutable distance of San Francisco, CA
• Must be willing and able to work onsite in our San Francisco office 5 days a week

Please note that visa sponsorship is not available for this position.

#LI-TK1 #LI-Onsite

The pay range below represents a reasonable estimate of hourly pay for the listed position. This role may be eligible for the corporate bonus plan. Pay within this range varies by work location and may also depend on job-related factors such as an applicant’s skills, qualifications, and experience.

New Relic provides a variety of benefits for this role, including healthcare, dental, vision, parental leave and planning, and mental health benefits, a 401(k) plan and match, 11 paid holidays, volunteer time off, paid time-off, and other competitive benefits designed to improve the lives of our employees.

Estimated Base Pay Range $29—$36 USD

Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics’ different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We’re looking for people who feel connected to our mission and values, not just candidates who check off all the boxes.

If you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to resume@newrelic.com

We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid.

Our hiring process

In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers means that a criminal background check is required to join New Relic.

We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.

New Relic develops and distributes encryption software and technology that complies with U.S. export controls and licensing requirements. Certain New Relic roles require candidates to pass an export compliance assessment as a condition of employment in any global location. If relevant, we will provide more information later in the application process.

Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics.

Review our Applicant Privacy Notice at https://newrelic.com/termsandconditions/applicant-privacy-policy