Office Coordinator Clerical - Radiology
Vero Beach
Vero Radiology Associates
Vero Corp-Indian River Hospital
000668
Day/Evening/Night/Weekend
6:30am-10:00pm
Join the Cleveland Clinic team at Vero Radiology, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world
At Cleveland Clinic, everyone is a caregiver, whether theyserve onour healthcare staff or in one of ournumeroussupportive departments. AsanOfficeCoordinatorClerical, caregiving starts in the office, where youassistwith scheduling, triaging calls and obtaining physician referrals to enhance customer service and support. This role is essential to the overall functioning of both theRadiologydepartment and Cleveland Clinic, making you an invaluable andgreatly appreciatedmember of our family.
A caregiver in this position works8-8.5-hour shifts, 5 days per week, between6:30AM – 10:00PM, including some weekends.Start and end times will rotate.
A caregiver who excels in this role will:
Answer the phone, triage calls, schedule appointments, schedule diagnostictestingand/or surgical procedures, obtain referral/authorizations,maintainphysician calendar and other administrative duties.
Support clinic operations by direct involvement with the physician(s) and nurse(s).
Facilitate the access of patients to CCF through direct patient appointment scheduling or by serving as a liaison between patient and/or other medical departments.
Work through and solve patient issues professionally andin a timely manner
Take and relay phone messages for the respective area in a clear and concise manner in accordancetoCCF policy.
Assistwith calendar, meeting and travel arrangements as requested and ensure proper forms are completed.
Ensure all patients are rescheduled relating tophysicianout daysin a timely manner
Utilize the correct pathway to retrieve lab and radiology reports (via Net Access) and dictated reports (via TotaleMed) as needed.
Verify and update patient demographics and insurance information.
Identifywhether patients need a referral and/or authorization and obtain referral and/or authorization when necessary.
Obtain proper information such as PCP, referring physician, CPT/DX codes prior to entering request into referral module.
Input reasons for all visitsonall appointments.
Ensure same day add-on appointment is communicated toappropriate departmentpersonnel and authorization is secured.
Complete and deliver surgery packets to OPS and Access Plus.
Maintain complete and up-to-date documentation and files, including product and service quotes.
Minimum qualifications for the ideal future caregiver include:
High School Diploma or GED
Two years of clerical, customerserviceor other relevant experience
Knowledge of medical terminology
Basic math skills, such as addition, subtraction, multiplication,divisionand percentages
Strong computer skills and working knowledge of Microsoft applications
Typing competency with the ability to format, spell, punctuate,editand proofread
Preferred qualifications for the ideal future caregiver include:
Medical office or insurance experience
Hospital registration experience
Physical Requirements:
Personal Protective Equipment:
The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.
Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.
Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.
If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: https://info.flclearinghouse.com/
Please review the Equal Employment Opportunity poster
Cleveland Clinic is pleased to be an equal employment opportunity employer.
Cleveland Clinic, located in Cleveland, Ohio, is a not-for-profit, multispecialty academic medical center that integrates clinical and hospital care with research and education.
Founded in 1921 by four renowned physicians with a vision of providing outstanding patient care based upon the principles of cooperation, compassion and innovation, Cleveland Clinic has become one of the largest and most respected hospitals in the country.
Cleveland Clinic facilities can be found throughout Northeast Ohio, as well as around the country and world including:
Cleveland Clinic Abu Dhabi
Cleveland Clinic Canada
Cleveland Clinic Florida
Cleveland Clinic London
Cleveland Clinic Lou Ruvo Center for Brain Health - Las Vegas
