Job Description

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

Job Title

Office Coordinator Clerical - Primary Care

Location

Port St Lucie

Facility

Martin Health at Tiffany

Department

Tiffany Facility Admin-Cleveland Clinic Martin Health

Job Code

000668

Shift

Days

Schedule

9:00am-6:00pm/8:30am-5:00pm

Job Summary

Job Details

Join Cleveland Clinic Martin Health where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. At Martin Health, we strive daily to provide world-class care to the communities in and around Martin County and treat our patients as family. Here, you will work alongside passionate physicians, nurses, and other caregivers in a family-oriented, supportive environment.

Exceptional care is a team effort — both at the bedside and in the office. Even if you’ve never considered healthcare as a next step, you’ll find there are many paths to creating a career centered on what matters most to you. By joining the Cleveland Clinic team as an Office Coordinator, you will provide patients with excellent patient care from start to finish. Some of your day-to-day responsibilities will include checking patients in and out, escalating issues, handling authorizations and more. There are also opportunities to grow and evolve within your role — and even explore new career areas beyond it.

A caregiver in this position works 8-hour shifts, Monday-Friday, between 8:00AM – 6:00PM, with flexibility on start/end times based on business needs.

A caregiver who excels in this role will:

• Answer the phone, triage calls, schedule appointments, schedule diagnostic testing and/or surgical procedures, obtain referral/authorizations, maintain physician calendar and other administrative duties.
• Support clinic operations by direct involvement with the physician(s) and nurse(s).
• Facilitate the access of patients to CCF through direct patient appointment scheduling or by serving as a liaison between patient and/or other medical departments.
• Work through and solve patient issues professionally and in a timely manner.
• Take and relay phone messages for the respective area in a clear and concise manner in accordance to CCF policy.
• Assist with calendar, meeting and travel arrangements as requested and ensure proper forms are completed.
• Ensure all patients are rescheduled relating to physician out days in a timely manner.
• Utilize the correct pathway to retrieve lab and radiology reports (via Net Access) and dictated reports (via Total eMed) as needed.
• Verify and update patient demographics and insurance information.
• Identify whether patients need a referral and/or authorization and obtain referral and/or authorization when necessary.
• Obtain proper information such as PCP, referring physician, CPT/DX codes prior to entering request into referral module.
• Input reasons for all visits on all appointments.
• Ensure same day add-on appointment is communicated to appropriate department personnel and authorization is secured.
• Complete and deliver surgery packets to OPS and Access Plus.
• Maintain complete and up-to-date documentation and files, including product and service quotes.

Minimum qualifications for the ideal future caregiver include:

• High School Diploma or GED
• Two years of clerical, customer service or other relevant experience
• Knowledge of medical terminology gained through experience or formal course work
• Basic math skills, such as addition, subtraction, multiplication, division and percentages
• Strong computer skills and working knowledge of Microsoft applications and email software
• Typing competency with the ability to format, spell, punctuate, edit and proofread

Preferred qualifications for the ideal future caregiver include:

• Medical office or insurance experience
• Previous patient registration experience

Physical Requirements:

• Working in a stationary position for extended periods
• Operating a computer and other office equipment
• Traveling throughout the hospital system
• Ability to communicate and exchange accurate information
• In some locations, moving object up to 10 pounds

Personal Protective Equipment:

• Follow Standard Precautions using personal protective equipment as required for procedures

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.

If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: https://info.flclearinghouse.com/

Please review the Equal Employment Opportunity poster.

Cleveland Clinic is pleased to be an equal employment opportunity employer.