Join Cleveland Clinic Martin Health where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. At Martin Health, we strive daily to provide world-class care to the communities in and around Martin County and treat our patients as family. Here, you will work alongside passionate physicians, nurses, and other caregivers in a family-oriented, supportive environment

Exceptional care is a team effort — both at the bedside and in the office. Even ifyou’venever considered healthcare asa nextstep,you’llfind there are many paths to creating a career centered on what matters most to you.By joining the Cleveland Clinic team as an Office Coordinator, you will provide patients with excellent patient care from start to finish.Some of your day-to-day responsibilities will includechecking patients in and out, escalating issues, handlingauthorizationsand more.Therearealsoopportunities to grow and evolve within your role — and even explore new career areas beyond it.

A caregiver in this positionworks Monday-Friday from 9:00AM – 600PM or 8:30AM – 5:00PM.

A caregiver who excels in this role will:

• Answer the phone, triage calls, schedule appointments, schedule diagnostictestingand/or surgical procedures, obtain referral/authorizations,maintainphysician calendar and other administrative duties.

• Support clinic operations by direct involvement with the physician(s) and nurse(s).

• Facilitate the access of patients to CCF through direct patient appointment scheduling or by serving as a liaison between patient and/or other medical departments.

• Work through and solve patient issues professionally andin a timely manner

• Take and relay phone messages for the respective area in a clear and concise manner in accordancetoCCF policy.

• Assist with calendar, meeting and travel arrangements as requested and ensure proper forms are completed.

• Ensure all patients are rescheduled relating tophysicianout daysin a timely manner

• Utilize the correct pathway to retrieve lab and radiology reports (via Net Access) and dictated reports (via TotaleMed) as needed.

• Verify and update patient demographics and insurance information.

• Identifywhether patients need a referral and/or authorization and obtain referral and/or authorization when necessary.

• Obtain proper information such as PCP, referring physician, CPT/DX codes prior to entering request into referral module.

• Input reasons for all visitsonall appointments.

• Ensure same day add-on appointment is communicated toappropriate departmentpersonnel and authorization is secured.

• Complete and deliver surgery packets to OPS and Access Plus.

• Maintain complete and up-to-date documentation and files, including product and service quotes.

Minimum qualifications for the ideal future caregiver include:

• HighSchoolDiploma or GED

• Two years of clerical, customerserviceor other relevant experience

• Knowledge of medical terminology gained through experience or formalcourse work

• Basic math skills, such as addition, subtraction, multiplication,divisionand percentages

• Strong computer skills and working knowledge of Microsoft applications

• Typing competency with the ability to format, spell, punctuate,editand proofread

Preferred qualifications for the ideal future caregiver include:

• Medical office or insurance experience

• Previouspatient registration experience