Job Description

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

Job Title

Office Coordinator Clerical - Cancer Center

Location

Stuart

Facility

Martin Health North

Department

Cancer Center Facility Admin-Cleveland Clinic Martin Health

Job Code

000668

Shift

Days

Schedule

8:00am-5:00am

Join Cleveland Clinic’s Martin North Hospital where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. This downtown Stuart hospital provides top-quality patient care to the communities in and around Martin County on the beautifulSt. LucieRiver.The caregivers at Martin North Hospital have made it not only an excellent medical facility, but also a home away from home

Cleveland Clinic’sCancer Center provides complete cancer care enhanced by internationally recognized research efforts, offering the most effective techniques to achieve long-term survival and improve patients’ quality of lifeAs an Office Coordinator in this area, you will help support clinic operations by collaborating with physicians,nursesand other caregivers. You willassistwithchecking patients in and out, answering phones,monitoring physician calendars,chartprepand more.Thisrolerequiressomeone whois compassionate and empathetic, ensuring everyone receivestimelyattention,communicationand support. You will join a family of caregivers who are bubbly,welcomingand prepared to offer unparalleled customer service.

A caregiver in this positionworks 8-hr shifts Monday-Friday between the hours of7:30AM – 5:30PMAvailability for rotational weekend support at our satellite locations will berequired, as needed.

A caregiver who excels in this role will:

• Answer the phone, triage calls, schedule appointments, schedule diagnostic testing and / or surgical procedures, obtain referral / authorizations,maintainphysician calendar and other administrative duties.

• Support clinic operations by direct involvement with the physician(s) and nurse(s).

• Facilitate the access of patients to CCF through direct patient appointment scheduling or by serving as a liaison between patients and / or other medical departments.

• Work through and solve patient issues professionally andin a timely manner

• Take and relay phone messages for the respective area in a clear and concise mannerin accordance withCCF policy

• Assistwith calendar, meeting and travel arrangements as requested and ensure proper forms are completed.

• Ensure all patients are rescheduled relating tophysicianout daysin a timely manner

• Utilize the correct pathway to retrieve lab and radiology reports (via Net Access) and dictated reports (via TotaleMed) as needed.

• Verify and update patient demographics and insurance information.

• Identifywhether patients need a referral and / or authorization and obtain referral and / or authorization when necessary.

• Obtain proper information such as PCP, referring physician, CPT / DX codes prior to entering request into referral module.

• Input reasons for all visitsonall appointments

• Ensure surgery packets are completed correctly and delivered inattimelymanner to OPS and Access Plus.

• Maintain complete and up-to-date documentation and files, including product and service quotes.

Minimum qualifications for the ideal future caregiver include:

• HighSchoolDiploma or GED

• Two years of clerical, customerserviceor other relevant experience

• Knowledge of medical terminology gained through experience or formalcourse work

• Basic math skills, such as addition, subtraction, multiplication,divisionand percentages

• Strong computer skills and working knowledge of Microsoft applications

• Typing competency with the ability to format, spell, punctuate,editand proofread

Preferred qualifications for the ideal future caregiver include:

• Medical office or insurance experience

Physical Requirements:

• Ability to perform work in a stationary position for extended periods
• Ability to operate a computer and other office equipment
• Ability to travel throughout the hospital system
• Ability to communicate and exchange accurate information
• In some locations, ability to move up to 10 pounds

Personal Protective Equipment:

• Follows Standard Precautions using personal protective equipment as required for procedures.

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.

If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: https://info.flclearinghouse.com/

Please review the Equal Employment Opportunity poster

Cleveland Clinic is pleased to be an equal employment opportunity employer.