Job Description

Company Description

More Than Just Care, It’s Community

Imagine doing meaningful work in a place where people vacation. That’s life at Munson Healthcare - northern Michigan’s largest healthcare system, with eight award-winning community hospitals serving over half a million residents across 29 counties.

If you want a career in healthcare and a lifestyle most people only dream about – with freshwater lakes, scenic trails, charming downtowns, a vibrant arts scene, and endless outdoor adventures - you might just be Munson Material. To us, that means teammates who live by our values of excellence, teamness, positivity, creativity, and a commitment to creating exceptional experiences for our patients and each other. Join a team that delivers outstanding care in one of the most beautiful regions in the country.

Invested in You

• Grow: Tuition reimbursement, in-person and online development, and access to our career hub to help you advance.
• Thrive: Full benefits, paid holidays, generous PTO, employee discounts, and free individual retirement counseling.
• Be Well: Free wellness platform for you and your family, plus personalized support for personal or family challenges.
• Be Heard: Share your ideas and help shape the way we work through improvement huddles, employee surveys, and town hall meetings

Job Description

A Day in the Life

• Supports the Mission, Vision and Values of Munson Healthcare.
• Embraces and supports the Performance Improvement philosophy of Munson Healthcare.
• Promotes personal and patient safety.
• Uses effective customer service/interpersonal skills at all times.
• Maintains provider office schedules and staffing coverage schedules in coordination with manager.
• Plans non-provider work schedule and assigns work.
• Keeps records and prepares reports for management uses such as attendance and work group performance.
• Motivates, educates, trains, encourages, communicates, prioritizes, and delegates to staff and plans the work flow for the office with management approval. 
• Coaches support staff to perform their responsibilities with efficiency through leading by example and by working with support staff as necessary. Provides input to staff annual discussions.
• Ensures compliance with established human resource and operational policies and procedures.  Coordinates documentation as required.  
• Assists the manager in developing and monitoring department organizational process.  Works with manager to implement.  Participates in Lean process flow and improvement.  
• Compiles outcome statistics and is responsible for data collection.  
• Participates in Meaningful Use guidelines, implementation and compliance.  
• Supports practice management software and functions as a superuser for office EMR.  
• Directly oversees and provides responsible clerical support in outpatient clinic for the following functions:  answering incoming phone calls, check-in, check-out, registration and appointment scheduling, insurance verification, transactions and charge entry.  
• Works to resolve problems and complaints regarding office.  Responds to provider requests regarding particular problem areas.  
• Assists in preparation of annual budget with objectives and performance measures.  Makes recommendations on all equipment requests.
• Demonstrates adherence to all policies and procedures.
• Coordinates all office and medical supply ordering.
• Performs other duties as assigned.

Qualifications

What’s Required

• High School Diploma or GED required.
• Associate degree in a health related discipline preferred. Directly related experience may be accepted in lieu of a degree on a one for one basis.
• A minimum one year of progressive responsibility / leadership experience in a clinical or health related office setting is required.
• The following skills and experience are desirable: Billing, coding, Powerchart, ARIA, Microsoft Word, Microsoft Excel, or other EMR experience.

Additional Information

Shifts: M-F 6/7AM - 2:30/3:30PM

At the new Munson Surgery Center in Gaylord!

Are you Munson Material? Apply today!

Munson Healthcare requires all employees be vaccinated or have lab confirmed immunity for Measles, Mumps, Rubella and Varicella. MHC also requires all employees to receive a flu vaccine during the flu season in the year that they are hired and annually thereafter, or receive an approved medical or religious exemption.