Job Description

Overview

LabConnect improves lives by partnering with pharmaceutical and biotech companies, and clinical research organizations (CROs) to accelerate the development of new medicines around the world.

We are an independent, global, one-stop-shop focused on delivering Central Laboratory Services that are tailor-made, timely and flexible to meet the evolving study demands of traditional to increasingly complex trials. Additionally, we provide Functional Service Provider (FSP) Solutions, supporting our clients with scientific and technical expertise, acting as an extension of their team, coordinating all laboratory related needs, advising on strategies for lab data collection and providing end-to-end analytical and logistical solutions.

The Office Coordinator provides a highly professional and welcoming presence for employees, guests, and vendors while delivering comprehensive administrative, executive, and facilities support. This role handles front desk operations, coordinates executive calendars, and supports onsite and virtual candidate experiences, and partners with Facilities and Human Resources to ensure the safe, efficient, and smooth operation of the site. The position requires strong organization, discretion, and the ability to support multiple leaders in a fast-paced setting.
• This role is fully onsite in Johnson City, TN.
Essential Duties and Responsibilities
• Serve as the primary point of contact for visitors, guests, and contractors by greeting, checking in, and ensuring all security and access protocols are followed.
• Coordinate and manage contractor check-ins, including verifying authorization, issuing badges, and notifying internal contacts as appropriate.
• Maintain security by properly checking in guests and contractors and ensuring compliance with company policies.
• Maintain a professional, organized, and welcoming front desk environment.
• Coordinate front desk coverage with backups.
• Manage executive calendars, schedule meetings, and coordinate virtual and onsite engagements.
• Provides administrative support to Human Resources as requested.
• Draft and manage professional correspondence, including emails, memos, and internal/external communications.
• Assist with meeting preparations, including agendas, materials, catering, and follow-up on action items.
• Handle sensitive and confidential communications with discretion and professionalism.
• Track, analyze, and organize data to create reports and presentations.
• Sort, distribute, and manage incoming and outgoing mail.
• Arrange travel, including flights, hotels, ground transportation, and itineraries.
• Support special projects and perform other related duties as assigned.
• Provide administrative support to the Facilities department, assisting with day-to-day office and building operations.
• Manage company car checkouts and coordinate scheduling of routine and preventative maintenance.
• Prepare and distribute facilities related communications to employees.
• Order, track, and manage breakroom supplies in Suites 100 and 500; deliver supplies to Suite 500 as needed.
• Scan and deposit paper checks using banking software.
• Coordinate food and catering orders for meetings and events.

Education and Experience
• High School Diploma required. Associate or bachelor’s degree preferred.
• 1–3 years of administrative experience supporting multiple leaders and handling confidential information, including hands-on experience booking and managing travel preferred.
• Experience with Navan or similar travel and expense platforms preferred.

Skills and Ability
• Strong time management, organizational, and prioritization skills.
• Proven ability to work collaboratively in a team environment with tact, discretion, flexibility, and diplomacy.
• High level of integrity and commitment to maintaining confidentiality.
• Demonstrated ability to build professional, friendly relationships with employees, leadership, vendors, and contractors.
• Demonstrated ability to coordinate complex travel arrangements, itineraries, and expense reporting with accuracy and attention to detail.
• Proficiency in Microsoft Office Suite (Outlook, SharePoint, Word, PowerPoint, Teams).

Supervisory Responsibilities: None
Physical Demands:
While performing the duties of this job, the occupant is regularly required to:
• Prolonged periods of sitting at a desk and working on a computer.
• Prolonged use of computer and headphones for conference calls.
• Communicate effectively via phone, video, and email.
• Use hands and fingers to operate a computer and other office equipment.
• Lift, pull and/or push up to 25 pounds.
Travel Requirements: Minimal

Join our team and discover how your work can impact patients' lives around the world!
Some of the Perks our LabConnectors Love:
• Financial Security (Base Pay, 401k Match and Possible Annual Bonus Eligibility)
• Health Benefits beginning on date of hire
• PTO plan, plus 11 Paid Company Holidays, and 1 Day to Volunteer in your community
• Short and Long-Term Disability, Life Insurance, and AD&D
• We celebrate our differences, which enriches our culture!
In addition to great perks and challenging work assignments, we invest in our people with career growth opportunities, globally. We believe in a friendly and collaborative environment with open lines of communication. While living out our values of People First, Quality Focused, Customer Centered, Technology Driven, and Accountability Always.
We are proud to be an Equal Employment Opportunity Employer and value the diversity of our workforce. We do not discriminate on the basis of race, gender, age, disability, religion, sexual orientation, or any other protected characteristic. To learn more about equal employment opportunity, please view the posters here: https://www.dol.gov/agencies/whd/posters
LabConnect also prioritizes the privacy and security of your personal data. All candidate information is handled in accordance with General Data Protection Regulation (GDPR). To learn more, please review our Privacy Notice on our website, by navigating to https://www.labconnect.com/
If you need assistance to complete your job application, search for a job opening, or submit an online application at LabConnect, please email talent@labconnect.com or call +1 (423) 722-3155.